As of about a week ago now, someone i share a Space with has been unable to see anything I have added, or edited, in out shared Space. Oddly, I can see changes they made, but not the other way around.
This is for the desktop version - I am on PC, them a Mac. I am able to see said projects on my mobile app. They also cannot see these items on the web version either. We have the Teams plan.
We have done all the things; a simple refresh, them using a different ISP, both of us using a VPN for the same locations (tried 3 of them), playing around on both the app and web platforms - but to no avail.
Any suggestions would be *greatly* appreciated, as we are beyond frustrated and are losing time and money on this.
Hi,
This sounds like a syncing bug within CapCut Spaces on Teams, not something on your end. The fact that:
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You see their edits, but they don’t see yours.
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You can see everything on mobile, but they cannot on desktop or web.
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VPNs, ISPs, refresh, and reinstalling haven’t fixed it.
…all point to a server-side sync or permission issue tied to your Space or account roles.
Here are some advanced troubleshooting steps you can try before escalating to CapCut support:
Steps to try:
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Check role/permissions in the Space
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Go to your CapCut Space settings → Members.
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Confirm they are not accidentally set as Viewer only (which can sometimes block updates).
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If possible, temporarily remove them and re-invite them to the Space.
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Force a sync by duplicating the project
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On your PC, right-click one of the projects they cannot see.
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Choose Duplicate → move that copy into a new folder inside the Space.
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Ask them if they see the duplicate.
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Sometimes the sync breaks on old project IDs, but a fresh copy “pings” the server.
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Test a New Space
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Create a new Space under the Teams plan.
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Share it with them and move one small test project there.
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If they see it in the new Space but not the old one, your original Space may be corrupted on CapCut’s backend.
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Cross-Check Account Login
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Confirm they are signed into the same CapCut account that’s on your Teams plan, not a personal/free account.
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If they log in with Apple ID/Google and the Teams subscription is under email, that mismatch can cause visibility issues.
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Clear Cache & Data on Desktop
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On both your PC and their Mac → CapCut Settings → Clear Cache.
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Fully log out → quit app → reopen → log back in.
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This can refresh local sync tokens that sometimes get stuck.
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If none of this works, then...
Since this is directly tied to your Teams subscription and shared workspace, it’s very likely a server-side sync bug on CapCut’s end.
We would recommend you both file a support ticket with CapCut under your Teams account, including:
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Space ID (found in Space settings → Info).
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Both account emails.
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Screenshots showing “missing projects” vs. visible ones.
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Confirmation that mobile sees them but desktop does not.
This way, they can check the backend logs for that Space.
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