team capcut purchase package not working

Hi Shamaon

You want to buy CapCut Team / Team license for your office, but it’s not working properly. We will help you troubleshoot, and also explain how to properly purchase for a team so everyone can use the right features.

Here are some points about CapCut’s “Team / Workspace” features and common issues:

1. CapCut Workspace / Team Spaces
   CapCut allows creating “Spaces” in the workspace to collaborate: you create a space, invite members, share drafts, work together.

2. Role / Permissions Limitations
   Inside such team spaces, different roles exist (admin, collaborator etc.). Pro features don’t automatically become available to all team members just because one person has Pro or Team.

3. Payment / Subscription Errors
   Errors like “purchase cannot be completed”, “team license renewed but still not working”, etc can occur. These are due to issues with payment method, region restrictions, or role permissions.

4. CapCut Pro vs Team
   Having a Team/Workspace doesn’t always mean all features of Pro are accessible to all team members. It depends on how CapCut has set up the licensing in your country.

What you should check now?

To resolve the issue, try the following steps:

1. Confirm the exact plan you are purchasing

   • Is it “CapCut Pro for Teams” or just “Pro Individual + Workspace”?

   • Make sure the plan you choose supports multiple users, collaborative editing, shared storage etc., if that’s what your office needs.

2. Check roles and permissions

   • After purchase, log in with the account that made the purchase (owner/admin).

   • Set up the workspace / team space.

   • Invite members with correct emails.

   • Assign the appropriate role (admin / collaborator) so they can access the Pro features that you want them to use.

3. Ensure payment & account are correct

   • The account used to purchase should be correct and in the right region.

   • Ensure the payment method is accepted, not blocked, and any regional restrictions are cleared.

   • Sometimes using App Store / Play Store can cause complications (if it’s going via Apple or Google) depending on your country.

4. Update CapCut and sync

   • Make sure all team members have updated CapCut to the latest version.

   • Log out and log back in to force syncing of permissions.

5. Contact CapCut customer support
   If after doing the above, it's still not working, contact CapCut’s customer service. Provide CapCut team with:

   • The email account used for purchase

   • Proof of payment (receipt / invoice)

   • Details of what feature isn’t working (e.g. “export using Pro templates”, “cloud storage space”, etc.)

How to purchase correctly for your team?

Here is a way you can do this:

1. Decide how many people need access (e.g. 3-5, or more).

2. Use CapCut’s official website or business / enterprise channel if there is a “Team / Workspace” plan for you in the country you are based.

3. Choose plan, pay via accepted payment method (credit card / bank etc.). If via mobile app store, check its terms.

4. Assign one person (you or someone) as the admin / owner. Use that account to invite other team members.

5. Make sure invited members use the same email addresses you invited them with, and they log in with those.