Hi, I paid for a CapCut subscription, but it says that pro functions doesn’t work on my CapCut and I have standard subscription. What should I do?
Hi,
This issue where CapCut indicates you have a Standard subscription despite having paid for Pro is a known glitch. Here’s how to troubleshoot and get your Pro features working again:
1. Make sure you are logged into the right account
- Do this: log into the web and confirm the email address that is associated with the pro account.
- Download the phone app and get into the pro account.
- Now, go to the desktop app and try to login using the ‘scan your phone’ and then follow instructions and it will match the account.
Steps to try:
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Log into CapCut on your phone with every account you own (email, TikTok, Google, Apple, etc.).
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In the app, go to "Join Pro" and check for a “Restore Purchase” button—tap it if visible.
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On your desktop version, use the “Scan your phone” QR feature to sync the account with the right credentials.
2. Clear cache, reinstall, and refresh license data on Desktop/Windows
If syncing accounts doesn’t help and you are on Windows:
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Clear the app cache.
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Reinstall CapCut to ensure it updates license information.
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Make sure both your Windows OS and CapCut app are fully updated.
This helps refresh recognition of your active Pro subscription.
3. If export still fails, consider the Refund + Re-subscribe route
A workaround is like this:
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Request a refund from your app store (via Apple or Google).
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Once the refund is processed (usually within 24–48 hours), re-subscribe to CapCut Pro.
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The Pro features, including export, should start working again.
4. Final steps: Contact CapCut customer support if nothing else works
If all else fails:
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Within CapCut: Use the "Report a problem" button (a purple button or the in-app support feature).
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Or email: [email protected], with full details:
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Your account email or username
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Proof of purchase (app store receipt, date, transaction ID)
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A description of the issue (Standard subscription is shown instead of Pro)
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CapCut’s refund policy also states you can request a refund within 14 days (with no use of Pro features), and provides guidance via support if they have made an error.
Summary Table
| Issue | Recommended Solution |
|---|---|
| Pro features showing as Standard | Ensure you are logged into the correct account; use “Restore Purchase” option |
| App not recognizing subscription | Clear cache, reinstall, update app and OS |
| Export still blocked | Request refund → re-subscribe (via App Store) |
| All else fails | Contact CapCut support with account and payment details |
Let us know which method you have tried or if you want help going through specific steps. We will help you further with your CapCut PRO problem.
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