Struggling with Capcut payment method

Hi,

Error code 4004 in CapCut when trying to subscribe typically indicates a payment processing issue—but it may also be tied to account region mismatches, App Store / Play Store issues, or CapCut server-side problems. Here's a step-by-step guide to fix it:

Potential Reasons for Error Code 4004:

• Issues with your payment method: This is the most common cause for payment errors. There might be insufficient funds, the card details could be incorrect or expired, the card might be declined by the issuing bank for various reasons (e.g., fraud protection, restrictions on online transactions, or international transaction blocks if CapCut processes payments from a different country).
• Problem with the payment gateway: The service CapCut uses to process payments might be experiencing temporary issues.
• App or device glitches: Sometimes, temporary problems with the CapCut application or your device can interfere with the payment process.
• Network issues: An unstable or restricted internet connection can also lead to transaction failures.
• Account-specific problems: There might be an issue with your CapCut account itself preventing the subscription.

Steps to Resolve the Issue:

• Check Payment Method Compatibility
  • Make sure your payment method:
    • Is valid (not expired or blocked).
    • Matches your CapCut account region and your App Store / Play Store region.
    • Has sufficient funds or credit.
    • Is supported (some cards or digital wallets may be restricted in certain regions).
    • Carefully review the credit card or PayPal information you are entering. Ensure the card number, expiry date, CVV, billing address, and name are all accurate and exactly as they appear on your card or account.
• Update or Try a Different Payment Method
  • On iPhone: Go to Settings → Apple ID → Payment & Shipping → Add or change your payment method.
  • On Android: Go to Google Play Store → Payments & subscriptions → Payment methods.
  • CapCut generally accepts major credit cards and PayPal.
  • After updating, return to CapCut and try subscribing again.
• Change App Store / Play Store Region (If Needed)
  • If your CapCut account is registered in a different country than your Apple/Google account:
    • Update your region in the App Store or Google Play to match where your payment method is issued.
      • iPhone: Settings → Apple ID → Media & Purchases → View Account → Country/Region
      • Android: Google Play → Account → Country and profiles
• Check with Your Bank or Payment Provider:
  • Contact your bank or the issuer of your credit card to inquire about any potential holds, restrictions, or reasons for the decline. They can provide specific details about why the transaction is not going through. If you're using PayPal, check your PayPal account for any issues or notifications.
• Ensure Sufficient Funds:
  • Verify that the payment method you are using has enough funds to cover the subscription cost.
• Try Subscribing from Another Platform
  • Sometimes the mobile app has limitations:
    • Try subscribing via CapCut Web: https://www.capcut.com/pro
    • Or use a different device or network (Wi-Fi vs mobile data).
• Clear CapCut Cache and Data (Use with Caution): As a more advanced step, you could try clearing the cache and data for the CapCut app on your device. Be aware that clearing data might log you out and remove any unsaved drafts. The process varies depending on your device's operating system.
  • iPhone: Delete and reinstall CapCut.
  • Android: Go to Settings → Apps → CapCut → Storage → Clear Cache, or uninstall and reinstall.
  • Your projects and account info should remain intact if you're signed in to your CapCut account.
• Contact CapCut customer Support Directly
  • Since you mentioned the Help Center didn’t help, try these:
    • Email: capcut.support@bytedance.com
    • Or use in-app: Settings → Help Center → scroll to bottom → Submit Feedback (include screenshots and error code 4004).

When contacting support, provide them with:

• The exact error code you are receiving (Error Code: 4004).
• The date and time you attempted the subscription.
• The payment method(s) you tried using.
• A description of the steps you've already taken to resolve the issue (including trying different payment methods and consulting the help center).
• Your CapCut account information (like your User ID or email associated with the account).

Providing these details will help CapCut's support team investigate the specific cause of the error for your account and transaction.