Hi,

That error message — “Sorry, we can't create your account at this time” — usually points to one of the following issues in the CapCut app:

Here are the most common causes and solutions:

• Use a Different Sign-Up Method
  • Try another method to create an account:
    • If you're using email, try Google, Facebook, TikTok, or Apple ID (on iOS).
    • If using a social login, switch to email or another platform.
• Update or Reinstall the App
  • Make sure CapCut is updated to the latest version via the App Store or Google Play.
  • If already up-to-date, try deleting and reinstalling the app.
  • Tip: Reinstalling won't delete projects if you're not logged in to a cloud account — but to be safe, back up exported versions of any local edits.
• Change Your Device Region Temporarily
  • Sometimes account creation fails due to regional restrictions or server issues.
  • On iOS:
    • Go to Settings → Apple ID → Media & Purchases → View Account → Country/Region.
    • Temporarily set it to United States or United Kingdom.
  • On Android: Use a VPN to simulate another country (like the US) and then try signing up.
• Clear App Cache (Android Only)
  • Go to Settings → Apps → CapCut → Storage → Clear Cache.
  • Then re-open the app and try signing up.
• Check for App Restrictions or Blocked Services
  • If you're using a work or school device, or parental controls are enabled, some CapCut services may be blocked.
  • Try using a personal device on an open home network or with a VPN.
• Try Signing Up from the Web
  • Go to https://www.capcut.com/ on a browser and try creating your account there — it may succeed even if the app doesn’t.

If none of the above steps work then you may be temporarily blocked or rate-limited on CapCut's servers. Wait for 24 hours and try again.

Steps to Create a CapCut Account via Browser

• Go to CapCut’s official site:
  • https://www.capcut.com
• Click “Sign Up” or “Log In”
  • You’ll find this at the top-right corner of the page.
• Choose a Sign-Up Method
  • You can use one of the following options:
    • Google
    • TikTok
    • Facebook
    • Apple ID
    • Email
  • If one method fails, try another (e.g., if email doesn’t work, try Google).
• Complete the Sign-Up Steps
  • If using email, you’ll be asked to enter a code sent to your inbox.
  • If using a social account, follow the prompts to authorize access.
• After Signing Up Successfully
  • You’ll be redirected to the CapCut web editor.
  • Now go back to the CapCut app, tap Log In, and use the same method you used to sign up (e.g., Google or email).

If you successfully create an account on the web but still can’t log in on the app, let us know. There might be a device-related or network issue we can solve next.