Dear CapCut Support Team,
I hope this message finds you well.
I recently subscribed to CapCut, but I accidentally selected the annual plan instead of the monthly plan, which was my original intention. This was an honest mistake, and I noticed the charge only after the transaction was completed.
I would greatly appreciate it if you could cancel the annual subscription and process a refund, as I only wish to subscribe for one month at this time.
Please let me know if you need any additional information to proceed with this request (such as my account ID or payment details).
Thank you for your understanding and support.
Best regards,
Hi,
If you accidentally subscribed to the annual plan instead of the monthly plan in CapCut, you may be able to get a refund or change your subscription plan—but the process depends on where you made the purchase. Here is what you should do based on how you subscribed:
If You Subscribed via the App Store (iPhone/iPad):
Sign in with your Apple ID.
Locate the CapCut subscription charge.
Click "Report a Problem" → choose "I didn’t intend to purchase this" or similar.
Submit the refund request.
Apple generally handles all billing and refund requests independently of CapCut. Refunds are usually granted if the request is made within a few days of purchase.
If You Subscribed via the Google Play Store (Android):
Open the Google Play website or the Play Store app.
Go to "Order History" and find the CapCut subscription.
Tap "Request a refund" or go to Google’s refund request form.
Choose the reason for your request (e.g., accidental purchase).
Google typically processes refund requests within 48 hours.
If You Subscribed via CapCut’s Website or Desktop App:
Email CapCut support team at [email protected].
Provide:
Your CapCut account email or ID.
The date and amount of the transaction.
A clear explanation that the annual plan was selected by mistake and that you intended to choose the monthly plan.
Ask if they can either:
Issue a refund, or
Switch your subscription to a monthly plan and refund the difference.
CapCut’s web support is usually responsive, especially for recent transactions.
Be polite and clear in your explanation.
Act quickly—refunds are easier to get if requested soon after purchase.
If rejected, you might still be able to dispute the charge through your payment provider as a last resort (only if it qualifies as an accidental purchase).
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