Hi,

We are sorry to know you are facing unexpected charges from CapCut, especially when you needed the funds for something important. Please note that on this forum we do not have access to any account related details and therefore everything needs to be handled through CapCut customer support team itself who can be reached out at [email protected].

Since you’ve already sent an email to CapCut support, here are some urgent steps you can take right now to improve your chances of getting a refund:

1. Request a Refund via Apple/Google (depending on how you paid):

If your CapCut subscription was made through the app store (iPhone or Android):

For iPhone (Apple ID):

1. Visit https://reportaproblem.apple.com

2. Sign in with your Apple ID.

3. Find the CapCut Pro charge (PHP 359).

4. Click "Request a refund" and choose the reason (e.g., "Accidental purchase").

5. Submit and wait for Apple’s response (usually within 48 hours, often sooner).

For Android (Google Play):

1. Visit https://play.google.com/store/account

2. Click "Order History".

3. Find the CapCut subscription charge.

4. Click "Report a problem" and choose the reason to request a refund.

2. If You Paid Using GCash Directly (outside app stores):

If the payment was taken via GCash linked to a TikTok or CapCut account:

• Contact GCash Support immediately through the app:

  • Open the GCash app → Help Center → “Chat with Gigi” or use their hotline: *2882

  • Give them the transaction ID and explain it was an unintentional auto-renewal.

GCash may flag the transaction and assist in chargebacks if it’s recent and unused.

3. Send a Follow-up Email to CapCut:

Send a follow up email to CapCut support (email ID given above). You can use the following template:

• CapCut Account UID: [insert here]

• Email/TikTok ID linked (if any): [insert here]

• Payment Time: [insert time and date]

• Payment Method: GCash

• Amount: PHP 359.00

• Reason: Auto-renewal was unexpected and funds were meant for an urgent educational matter. No features were used post-renewal.

Final Tip:

Make sure to turn off auto-renewal immediately to avoid this again:

• Go to CapCut App > Profile > Settings > Subscription and cancel it.

• Or cancel from the App Store / Play Store depending on your platform.

Refund Auto-renew Subscription of Capcut for around PHP 359

Have you ever gotten your refund? if so, what did you do? I'm having the same problem as you and need some help

Hi! I also had similar problem just now and I did exactly the same procedure that the capcut replied here by sending the email. I am hoping that I can get the refund back as well. This is my mistake too for forgetting to cancel the subscription.

This happened to me as well (just minutes ago) but 1,210 PHP, I was also going to use it to pay for my tuition and I linked my payment account on apple and it automatically payed capcut pro without any notice whatsoever 🙁                                                                                  Hopefully CapCut can refund me, I have not used it and immediately refunded it.

Refund Request - Accidental Annual Subscription

Hello.

I'm contacting you regarding a CapCut annual subscription for €299.99, which I purchased accidentally.

I didn't intend to purchase the annual subscription. The payment was made by mistake, and as soon as I noticed the charge, I immediately disabled further payments. I haven't used the CapCut service.

I contacted Apple support, but they told me that refunds are not possible through their system. Therefore, I ask you to consider issuing a refund in good faith.

This was an unintentional purchase, and this amount is very significant for me. Please be as accommodating as possible.

Thank you in advance for your consideration of my request.

Sincerely, Rodion Horobets

Hello, I would like to request assistance regarding my subscription. I was unaware that there was a fee for cupcat. I subscribe but haven't used it. I would like to request a refund to my g.cash account. 

Apple store g.mail :[email protected] Gmail:[email protected]

Rubilyn B. Salado

Number:09355211987
Date payment :
January 9 2026 Time:11:09AM Amount:830 

Payment to Apple services, 

Number:MXG4X1LMV6aO

Reference number:239272234

Please assist me with this matter.thank you ! 

Rubilyn salado.