Hi,

If you're seeing the message "CapCut account access has been restricted due to repeated unusual sign-ins from multiple devices", it usually means CapCut has temporarily locked your account for security reasons.

Why this happens:

• Security Protocol: CapCut, monitors login activity. When it sees logins from different locations, devices, or at unusual frequencies, it can trigger a security alert.
• Protection Against Unauthorized Access: This measure is primarily to prevent someone else from accessing your account if your login details have been compromised.
• Potential Causes: This could happen if:
  • You legitimately logged in from several different phones, tablets, or computers in a short period.
  • You logged in from different geographical locations (e.g., while traveling or using a VPN).
  • Someone else attempted to access your account.

Here’s what you can do:

The standard process for regaining access to a restricted account usually involves verifying your identity.

• Look for a Notification: When you try to log in, CapCut should display a message explaining the restriction and providing instructions on how to proceed. Read this message carefully.
• Wait a Short Time (15–30 minutes)
  • Sometimes this is a temporary lock. Wait a little while and try again.
• Use the Original Device or IP Address
  • Try logging in from the device or network (Wi-Fi) you usually use.
• Reset Your Password
  • Go to the CapCut login page or app.
  • Choose "Forgot password" and follow the instructions to reset it.
  • This can help re-verify your identity and unlock access.
• Follow the Verification Steps: CapCut app should guide you through a verification process. This generally involves:
  • Receiving a verification code via email or phone number linked to your account.
  • Answering security questions.
  • Providing information to confirm your identity.
• Unlink Extra Devices (if you get access again)
  • If you regain access, check for any linked devices and log them out to prevent this from happening again.

Tips to Avoid This in the Future:

• Avoid logging in from too many devices in a short time.

• Don’t share your login with others.

• Enable two-factor authentication (on TikTok/ByteDance account).

• To prevent future restrictions, try to avoid rapid logins from many different places or devices if possible.

Once you regain access, it's a good idea to review your account security settings. Consider changing your password to a strong, unique one and enabling two-factor authentication.