Problem with user agreement

Hi,

This is a known issue some CapCut users face, particularly after updates or on certain devices. Since you've already tried restarting, clearing cache, and reinstalling, here are additional proven steps you can try:

1. Try using a different network (Wi-Fi vs Mobile Data)

• CapCut requires internet access to load the user agreement. Try switching between Wi-Fi and mobile data or using a different Wi-Fi network entirely.

• Disable VPN if active, or try enabling one (e.g. via a different country like the U.S.).

2. Change device language temporarily

• Go to your phone's Settings > Language & Region.

• Temporarily switch your language to English (United States).

• Launch CapCut again and check if you can now accept the agreement.

3. Force stop + clear storage data

For Android:

• Go to Settings > Apps > CapCut.

• Tap Force Stop.

• Then go to Storage > Clear Data (not just cache).

• Relaunch the app.

This will delete local project files if not backed up to the cloud. Make sure your projects are synced with your CapCut account first (if you have access).

4. Use the CapCut web version to log in first

• Go to https://www.capcut.com/ (try incognito mode if the site doesn't load).

• Log in with the same account you use in the app.

• If login is successful, try opening the app again — it may bypass the agreement screen this time.

5. Try an older APK version for Android

If you're on Android and nothing else works:

• Uninstall CapCut.

• Go to this link.

• Download an older version of CapCut (e.g., from a month ago).

• Install it and see if you can bypass the freeze.

6. Contact CapCut technical Support

If the issue persists:

• Email: [email protected]

• Describe your issue, mention your device model, OS version, and steps you've tried.