Hi,

The fact that transitions, effects, stickers, and voice filters show “No content” or don’t load at all likely points to one of the following root causes:

Here's a breakdown of potential causes and solutions:

1. Internet Connection Issues:

• CapCut relies heavily on a stable internet connection to load its online content library (transitions, effects, stickers, voice filters, templates, etc.). Even if your general internet seems fine, a fluctuating or slow connection can cause these issues.
• Solution:
  • Toggle Wi-Fi/Mobile Data: Turn your Wi-Fi or mobile data off and on again.
  • Try a Different Network: If possible, try connecting to a different Wi-Fi network or switch between Wi-Fi and mobile data to see if the issue is network-specific.

2. VPN/Private DNS Interference:

• Some users report that VPNs or custom private DNS settings can interfere with CapCut's ability to access its content.
• Solution:
  • Disable VPN: If you're using a VPN, try disabling it and then relaunching CapCut.
  • Check Private DNS:
    • Go to your device's network settings.
    • Look for "Private DNS" (the exact path might vary depending on your device/OS).
    • If it's set to a custom DNS, try setting it to "Automatic" or turning it off.

3. Device Storage and Memory:

• While you cleared the cache, ensure you have sufficient free storage space on your device. CapCut, especially with its extensive features, can consume a lot of resources. Low storage or memory can lead to app malfunctions, including content not loading.
• Solution:
  • Free Up Space: Delete unnecessary files, apps, or media from your device.
  • Clear App Data (as a last resort after backup): This is different from clearing the cache and will essentially reset the app. Be aware that this might delete any unsaved projects within CapCut.
    • Android: Go to Settings > Apps > CapCut > Storage > "Clear Data" (in addition to "Clear Cache").
    • iOS: Go to Settings > General > iPhone Storage > CapCut > "Offload App" (which keeps documents and data) or "Delete App" (which removes everything). If you offload, you can reinstall. If you delete, you'll need to reinstall from the App Store.
    • Windows: Go to Settings > Apps > Apps & features > CapCut > Advanced options > "Reset" (which clears data).

4. App Permissions:

• Ensure CapCut has all the necessary permissions, especially for storage and network access.
• Solution:
  • Check App Permissions:
    • Android: Go to Settings > Apps > CapCut > Permissions and ensure all relevant permissions (like Storage/Files and media, Microphone) are enabled.
    • iOS: Go to Settings > CapCut and check the permissions listed there.

5. Corrupted Installation/App Files:

• Even after reinstalling, sometimes remnants of a corrupted installation can persist.
• Solution:
  • Thorough Reinstallation (if previous steps fail):
    1. Uninstall CapCut completely.
    2. Restart your device.
    3. Download and install CapCut again from the official app store (Google Play Store, Apple App Store, Microsoft Store). Avoid third-party sources.

6. Device/System Compatibility:

• While you mentioned it was working fine, sometimes system updates on your device can introduce incompatibilities, or older devices might struggle with newer CapCut versions.
• Solution:
  • Check System Requirements: Verify that your device's operating system meets CapCut's minimum requirements (e.g., Android 5.0+, iOS 11.0+, Windows 10 64-bit).
  • Update Your OS: Ensure your phone or computer's operating system is updated to the latest version.

7. Specific Content Glitch:

• There a are a few temporary fixes for transitions or effects not showing up within a project.
• Solution (for existing projects):
  • Close and Reopen Project: Sometimes simply closing the project completely and reopening it can make the content reappear.
  • Replace Transition/Effect: If a specific transition or effect isn't working, try deleting it and re-adding it, or temporarily using a different one to see if that resolves the issue for that spot.
  • Ensure Clips are Touching: For transitions, make sure there are no gaps between the clips you're trying to apply the transition to.

8. Region/Language Settings

Some features or content libraries vary by region. CapCut sometimes defaults to a restricted region after reinstall.

Try:

• Go to Me > Settings > Language and select a widely supported option like English (United States).

• Use a VPN to simulate being in the US or Europe.

9. Account-Specific Issues

There can be problems tied to your CapCut account.

Try:

• Log out of your CapCut account and back in.

• Create a new temporary account and check if content loads there.

  • If it works, your original account may have sync or region-specific issues.

To help pinpoint the issue, consider these questions:

• When did this start happening? Was it after a CapCut update, a device OS update, or did it just appear suddenly?
• Are you using the mobile app or the desktop version of CapCut? (The steps might vary slightly).
• Does this happen with all projects, or just a specific one?
• Do you see any error messages apart from "no content"? (e.g., "network error")

If None of These Work:

If the issue persists after trying everything above, your best bet is to:

• Report the bug directly to CapCut developers:

  • Open CapCut > Go to Me > Settings > Help > Feedback.

  • Describe your issue and attach screenshots.

  • Mention your device model, OS version, CapCut version, and that you already tried reinstalling.

By systematically trying these solutions, you should be able to resolve the "no content" and loading issues in CapCut.