I have previously sent multiple emails to [email protected] regarding an issue with my subscription, but I have not received any response so far. In my emails, I clearly explained the situation, and I believe I should not be held responsible for an error in your system.
Please kindly respond as soon as possible, as this matter needs immediate attention.
Hi,
We understand your situation, on this forum we can assist you on how to escalate this issue further to help you enable to get faster refund.
You can send a follow-up email to what you have sent and be sure to attach screenshots of:
Payment receipt
Subscription page
Any error messages
This greatly increases refund success.
Faster ways to get your CapCut refund - highly recommended
Email support is quite slow. These methods usually work much faster:
If you subscribed via Google Play
Open Google Play Store
Profile → Payments & subscriptions → Subscriptions → CapCut
Select Request a refund
Usually processed within 48 hours
If you subscribed via Apple App Store
Go to reportaproblem.apple.com
Sign in → Find CapCut charge → Request a refund
Choose “Subscription not working as expected”
Apple is very strict but approves refunds if there was a system issue.
If you paid by card / PayPal
Contact your bank or PayPal
File a chargeback citing:
No response from merchant
Billing/system error
This almost always gets attention from CapCut.
If you need further help then tell us how you subscribed:
iOS (Apple App Store)
Android (Google Play)
Website / card / PayPal
We can then guide you step-by-step for your exact case and increase your refund chances.
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