Hi,

It is understandable to be concerned when your music is not appearing in CapCut's library after you have gone through the process of uploading it via Ditto Music, especially when Ditto confirms delivery and it previously worked with DistroKid.

Based on the information you have provided, here are the most likely reasons why your tracks, like "Fire", are not visible in the CapCut audio library:

1. Processing Time on CapCut's End: Even after Ditto delivers the music files and metadata to CapCut, CapCut has its own internal process for ingesting, reviewing, clearing rights (if applicable), and making the tracks available in their library. This process can sometimes take a significant amount of time – potentially several weeks or even longer, depending on their backlog and internal procedures. While you started uploading in December, and it's now April, this delay is longer than typical but still falls within the realm of possibility for platform processing queues, especially if combined with other factors.

2. Migration Complexities (DistroKid to Ditto): This is a very plausible reason, as you suspected. Migrating distributors can sometimes cause issues on downstream platforms like CapCut:

   • Takedown/Re-delivery Conflict: DistroKid needed to issue takedown requests for your tracks, and Ditto needed to redeliver them. If there was an overlap, or if CapCut's system didn't fully process the takedown before receiving the new delivery from Ditto, it could lead to indexing errors or conflicts preventing the tracks from appearing.
   • Metadata Mismatches: Even slight differences in metadata (like formatting of artist name, specific identifiers like ISRC/UPC, or release dates) between the old DistroKid delivery and the new Ditto delivery could confuse CapCut's system.
   • Identifier Propagation: It can take time for all platforms to recognize that the rights administration has shifted from DistroKid to Ditto.

3. Ditto-CapCut Integration Specifics: While Ditto confirms delivery, the technical specifics of their integration with CapCut might differ from DistroKid's. There could be subtle differences in how data is formatted or prioritized, potentially leading to slower ingestion compared to your previous experience. Sometimes, established relationships (like potentially DistroKid's with CapCut/ByteDance) lead to smoother processing.

4. Metadata Issues: Ensure that the metadata you submitted through Ditto is perfectly accurate and complete (Artist Name: "Red Octopus", Track Title: "Fire", ISRC codes, etc.). Any inaccuracies or missing information can prevent a track from being correctly indexed and made searchable in CapCut.

5. CapCut Internal Review/Policy: CapCut might have specific content guidelines or review processes that could flag tracks for manual review, delaying their appearance. This is less likely if the tracks were previously accepted via DistroKid, but policies can change.

What You Should Do:

1. Contact Ditto Support (Primary Action): This is your most important step. Since they are your distributor and confirmed delivery:

   • Explain the situation clearly, mentioning the specific track example ("Fire" by "Red Octopus") and the fact that none of your tracks delivered via Ditto are visible since December.
   • Emphasize that you migrated from DistroKid, where the tracks were previously live on CapCut.
   • Ask them to investigate the status specifically with CapCut. They might need to follow up with their contacts at CapCut.
   • Ask if they can confirm ingestion by CapCut, not just delivery to CapCut.
   • Inquire if there were any delivery errors or rejections reported back from CapCut.
   • Ask them to verify the metadata they sent matches exactly what you provided and meets CapCut's requirements.
   • Ask about the typical processing time they currently observe for deliveries to CapCut.

2. Double-Check Your Metadata with Ditto: Log in to your Ditto account and review the metadata for the tracks you submitted. Ensure everything is absolutely correct.

3. Patience (but Follow Up): While processing delays happen, the duration since December warrants active follow-up with Ditto.

It is highly probable that the issue is related to the migration process complexities or a specific bottleneck in the Ditto-to-CapCut pipeline that wasn't present with DistroKid. Your best course of action is to work closely with Ditto support to diagnose the exact point of failure.