Issue with Corrupted File and Unable to Export

Hi,

Corrupted project files in CapCut can be frustrating, especially without a backup. Since you've already tried clearing the cache and force-stopping the app without success, here are some more advanced steps and potential solutions you can try to recover your CapCut project or at least some of its components.

Here's a more detailed recovery approach you can try, based on your device type:

1. Locate CapCut's Project Files (Manual Recovery Attempt):

CapCut stores project data in specific folders. While you can't open the project directly, sometimes individual assets (video clips, images, audio) might still be accessible.

• Android:
  • Connect your phone to a computer and browse its internal storage.
  • Look for folders like Android/data/com.lemon.lvoverseas/files/Projects within the CapCut application's data directory. The exact path might vary slightly depending on your CapCut version.
  • Inside these folders, you might find subfolders corresponding to your projects. Look for media files (MP4, JPG, WAV, etc.) that you used in your project. These might not be assembled into a project, but at least you might recover the raw assets.
• iOS:
  • Accessing app data directly on iOS is more restricted. You might need to use a third-party file management tool on your computer (like iMazing or AnyTrans) that allows you to browse application data. Look for CapCut's data folder.
• Desktop (Windows/macOS):
  • Windows: CapCut project files are located in C:\Users\[Your Username]\AppData\Local\CapCut\User Data\Projects. The AppData folder is hidden by default, so you'll need to enable "Show hidden files" in File Explorer options.
  • macOS: ~/Library/Application Support/CapCut/User Data/Projects. The Library folder is also hidden, you can access it by holding Option key while clicking Go in Finder's menu bar.

What to look for: Even if the main project file (.capcut or similar) is corrupted, you might find subfolders containing the original media files you imported. If you can retrieve these, it's a good start, as you can re-import them into a new project.

2. Check for Auto-Saves or Temporary Files:

CapCut often saves temporary versions:

• Mobile: Go to CapCut > Projects > Drafts — sometimes autosaved versions may appear here.

• PC: Go to the CapCut project folder:

   

  C:\Users\[YourUsername]\Documents\CapCut\projects\


  Look for a folder with your project name or recent timestamp.

If you see a .json or .veproj file, don’t delete it — it may still be recoverable.

If you are on CapCut PC:

1. Backup Your Project Folder

   • Copy the entire project folder (inside Documents\CapCut\projects) to a safe location.

2. Repair the Project File

   • Look for a file like project.veproj.

   • Open it with a text editor (like Notepad++).

   • Check for weird characters (�����) — signs of corruption. Sometimes, replacing corrupt sections with valid JSON brackets ({}) can trick CapCut into loading the file with defaults.

   Only do this if you're familiar with basic code editing. Let us know if you'd like help editing the file.

3. Use "Import Project"

   • Open CapCut and choose File > Import Project and select the .veproj file manually.

If you are on CapCut Android/iOS

1. Make Sure You're Logged Into the Same Account

   • If you're using CapCut Cloud or were logged in, try:

     • Tap Cloud at the top of the project screen.

     • Look for any auto-saved cloud projects.

2. Look in CapCut App Data (Android Only)

   • Use a file manager app and go to:

      

     Android > data > com.lemon.lvoverseas > files > capcut > projects


   • Backup everything from here to another location.

   • Try reinstalling CapCut after backing up this folder.

3. Attempt to Open the Project on Another Device:

If you happen to have CapCut installed on another device (e.g., another phone, a tablet, or a computer), try transferring the corrupted project file to that device and attempting to open it there. Sometimes, minor differences in the app's installation or operating system environment can allow a file to open.

4. Reinstall CapCut (as a Last Resort for App Issues, Not File Recovery):

While this won't recover your corrupted project, if the issue is with the CapCut application itself causing the file to appear corrupted, a clean reinstall might resolve underlying app issues that prevent it from reading the file.

• Important: Before doing this, ensure you've thoroughly searched for and backed up any accessible media files from the CapCut data folders as described in step 1. Reinstalling will delete all app data.

• Update the App – Ensure you're on the latest version of CapCut.

• Try CapCut on Another Device – Install CapCut on PC or another phone, log in, and see if the project loads.

5. Contact CapCut Support:

Email CapCut support by writing to [email protected]. Explain your situation in detail. Provide them with:

• The exact error message you receive.
• The steps you've already tried (clearing cache, force stopping, etc.).
• Your CapCut version and device model/OS version.
• Your CapCut account/email
• If possible, try sending the corrupted project file for their analysis. CapCut team will have internal tools to attempt recovery.

Prevention for the Future:

This experience highlights the critical importance of backups:

• Regularly Export Drafts: Even if your project isn't finished, export a draft version periodically. This gives you a working video file that you can re-import and continue editing from if the original project file gets corrupted. Export frequently during editing as a video and project file (.veproj).
• Manual Project Backups: Periodically, go to the CapCut project folder on your device (as identified in step 1) and copy the entire project folder to cloud storage (Google Drive, Dropbox, iCloud, etc.) or an external drive.
• Save Media Files Separately: Always keep your original video clips, images, and audio files in a well-organized folder outside of CapCut's internal data. This way, even if the project file is lost, you still have the raw assets.
• Cloud Sync: CapCut has a reliable cloud sync feature therefore consider using it.
• Use Google Drive/iCloud to back up exported projects.

We know this isn't the easy "fix my file" answer you were hoping for, as corrupted files are notoriously difficult to repair. However, by following these steps, you maximize your chances of recovering at least some of your work or getting assistance from CapCut directly.

If you would like us to help inspect your .veproj file if you're using CapCut on PC, you can upload it here and we will try to find a fix or recover its structure.