Hello. I'm a pro user. I've been using capcut for about 6 months now. I tried everything I can to login. Always the same error, may be my account is suspended. IN any case, is thyere any chance to contact the team there to see this issues?
THe error messages are "Frequent tries of login. Try again latter" or simply "Something went wrong." I disabled the firewall, reinstalled the apps desktop and ios, I deleted the cache from Chrome, and every solution I could. No success at all.
Thanks in advance.
Hi,
CapCut login problems like “Frequent tries of login. Try again later” or “Something went wrong” on CapCut can be very challenging, especially as a Pro user.
Although you have already tried a lot of common fixes, issues like repeated login tries trigger server-side security blocks. CapCut’s system may temporarily block access if it thinks there are too many failed login attempts even if it was just a bug or update glitch.
Sometimes it’s also caused by things like:
Server-side issues or outages
Login method conflicts (e.g., TikTok vs email vs social login)
Account blocks due to policy/security flags
Linkage with another suspended or disabled account (like TikTok)
Steps to try before contacting support
Since you have already reinstalled, cleared cache, and checked firewalls, try these additional steps if you haven’t yet:
Wait a bit
If it’s a temporary security block, waiting 30–60 minutes before trying again can resolve it.
Try a different login method
On the login screen, try signing in with Google, Facebook, Apple, or email even if you usually log in with something else.
Try a different device or web login
See if you can log in via the CapCut web version (through a browser: https://www.capcut.com/login ) or on a different phone/PC.
How to Contact CapCut Support
1. In-App Feedback / Report a Problem
This is the best way to get technical issues reviewed by the CapCut team:
Open the CapCut app (desktop or mobile)
Go to Settings → Feedback / Report a Problem
Describe your issue (errors, your Pro status, what you’ve tried)
Attach screenshots/videos of the error messages
This goes to CapCut’s internal support and bug reporting system.
2. Email Support
You can email CapCut support directly. It’s useful for account-specific issues like login blocks or potential suspension:
Email:
In your email, include:
Your CapCut username / linked email
Screenshots of the error messages
A note that you’re a Pro subscriber
Proof of purchase receipt if applicable
This helps CapCut team verify your account and troubleshoot.
3. Social Media
CapCut’s official social channels (@CapCut on TikTok/Instagram) is another way to get attention for unresolved issues.
If your account might be suspended
If CapCut is blocking your access because of account flags or prior suspensions (e.g., linked TikTok account issues), support is the only way to clarify or appeal it. In that case, emailing with details and proof is essential.
Checklist before contacting support
- Screenshot the exact error message
- Note which login method you use (TikTok/Google/Email)
- Mention that you are a CapCut Pro user
- Include the device/platform (Desktop, iOS, web)
- Attach your pro purchase receipt if applying
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