I have tried to cease my account. Gone to settings - gone to account - hit delete.
I was signed in yet it asked me to sign in again. Did that- took me back to catcup software which is downloaded on my pooter. went back into settings - account- delets- sign in , again. happened 5 times so far. Will not let me delete account. Have updated capcut, refreshed screen, closed software, then reopened.
What am i doing wrong please. Any help appreciated.
Hi,
You are not doing anything wrong as what you are experiencing is a known CapCut loop issue, and it is confusing because canceling a subscription, logging out, and deleting an account are three different things. CapCut app makes this a little challenging.
Below is the correct way to stop being charged, and then how to delete your account, plus why the loop is happening.
First: Stop the subscription
Deleting your account does not always cancel billing. You must cancel the subscription where you originally subscribed.
If you subscribed on desktop (CapCut website)
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Go to https://www.capcut.com
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Log in in a web browser not the app
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Click your profile picture (top right)
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Go to Subscription / Plan
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Click Cancel subscription
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Confirm
This stops future charges.
If you subscribed via Apple (iPhone/iPad/Mac App Store)
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Open Settings on your Apple device
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Tap your Apple ID
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Tap Subscriptions
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Select CapCut
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Tap Cancel Subscription
If you subscribed via Google Play
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Open Google Play Store
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Tap your profile picture
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Tap Payments & subscriptions
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Tap Subscriptions
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Select CapCut
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Tap Cancel
Second: Why account deletion keeps looping (what’s happening)
many of our users on this forum have also reported that CapCut desktop software cannot delete accounts properly.
When you click:
Settings → Account → Delete
It redirects you to a web-based login, then bounces you back to the app creating an endless sign-in loop. This is a CapCut bug, not user error.
Updating, refreshing, reinstalling will not fix it.
The ONLY reliable way to delete your CapCut account
You must do it in a web browser, not the desktop app.
Try this exact method:
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Open Chrome / Edge / Safari
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Go to:
https://www.capcut.com -
Log in
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Click your profile picture
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Go to Account Settings
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Choose Delete account
If it still loops:
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Log out everywhere
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Clear browser cookies/cache
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Try Incognito / Private window
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Log in again and delete
If deletion STILL fails (final step)
CapCut requires manual intervention.
Contact CapCut Support:
Request CapCut team to delete and they will delete it on their end.
What you should do right now:
- Cancel subscription first (Apple / Google / Web)
- Ignore the desktop app for deletion
- Delete account via browser only
- Contact support if loop persists
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