Couldn't sign in. Try again later.

Hi,

It is challenging when you can't access your CapCut account. You have already done some good troubleshooting.

Since you're still getting the “Couldn't sign in. Try again later” message in CapCut even after doing the basics, here are a few additional steps to help troubleshoot and hopefully resolve the issue:

1. Check CapCut Server Status:

• Sometimes, the issue isn't with your device or account but with CapCut's servers.

• While there isn't an official real-time status page, you can check websites like DownDetectoror social media (Twitter/X, Reddit) for reports from other users experiencing similar problems. If many users are reporting issues, it's likely a server-side problem, and you'll just need to wait for CapCut to resolve it.

2. Try Alternative Login Methods:

• CapCut offers several sign-in options (e.g., Google, TikTok, Facebook, email, phone number). If you're currently trying one method, try another one you might have linked to your account.

• Sign in with Email: Try explicitly choosing "Sign in with Email" even if you initially signed up with Google or Facebook. If you know the email associated with your account, try that. If you've forgotten your password, use the "Forgot password" option on the CapCut login screen or visit their password reset page directly.

3. Device and System Checks:

• Operating System Update: Ensure your phone's operating system (Android or iOS) is fully updated. Outdated OS versions can sometimes cause compatibility issues with apps.

• Storage Space and RAM: While you cleared cache and data, ensure you have ample free storage space (at least 1GB) and sufficient RAM (at least 2GB) on your device. CapCut is resource-intensive, and low resources can lead to unexpected errors. Delete unnecessary files or apps to free up space.

• Background Apps: Close all other background applications before trying to log in. Running too many apps simultaneously can consume resources and interfere with CapCut's performance.

4. Reinstall CapCut as a last resort for app-side issues:

• Since you've already cleared cache and data, a full reinstallation might be the next step if you suspect deep-seated app corruption.

• Important: Before doing this, if you have any unsaved projects, try to back them up if possible (though this might be difficult if you can't log in). For mobile, CapCut saves drafts locally.

• For Android: Uninstall CapCut completely. Then, restart your phone and reinstall the app from the Google Play Store.

• For iOS: "Delete App" from your iPhone Storage settings, restart your phone, and then reinstall from the App Store.

5. Network Specifics:

• Switch Networks: If you're on Wi-Fi, try switching to mobile data (or vice versa) to see if the issue is specific to your current network.

• VPN: If you're using a VPN, try disabling it and then attempting to log in. Sometimes VPNs can interfere with app connectivity.

• Even if your connection is “fine,” CapCut can be sensitive to:

  • VPNs

  • Firewalled networks (e.g., schools, workplaces)

  • DNS issues

  Try:

  • Switching from Wi-Fi to mobile data (or the other way around)

  • Turning VPN OFF (or ON if you're geo-blocked)

  • Changing your DNS to Google (8.8.8.8 / 8.8.4.4)

6. Log In from a Different Device

Try logging in:

• From CapCut Web: https://www.capcut.com

• Or another device (e.g., tablet, PC, second phone)

This can help confirm if the issue is device-specific.

7. Contact CapCut Support:

• If none of the above steps work, your best bet is to reach out to CapCut's official support by emailing at [email protected].

• Provide support with:

  • The exact error message: "Couldn't sign in. Try again later."

  • All the troubleshooting steps you've already taken.

  • Your device model and operating system version.

  • The email address or phone number associated with your CapCut account.

  • Any other relevant details (e.g., when the issue started, if you recently changed your password or made any account changes).

By going through these steps, you should be able to identify the root cause of the "Couldn't sign in" error and regain access to your CapCut account.