When electricity suddenly goes off and your computer/phone shuts down, CapCut can sometimes freeze, crash, or open corrupted projects the next time you start them. This is quite common and is fixable. Try these steps:

1. Restart the device

First do a full restart.

• Phone: Power off → wait ~30 seconds → power on.

• PC/Laptop: Restart the system.

This clears temporary memory glitches that can cause CapCut to freeze.

2. Force close CapCut

Sometimes the app is stuck in the background.

Android

1. Open Settings

2. Go to Apps

3. Tap CapCut

4. Tap Force Stop

Then open CapCut again.

3. Clear cache

Power outages can corrupt temporary files.

Android steps

1. Settings → Apps → CapCut

2. Storage

3. Tap Clear Cache

Do not press Clear Data unless necessary because it may remove login info and drafts.

4. Check if a project got corrupted

If the crash happens only when opening one project, that specific project might be damaged due to the sudden shutdown.

Try:

• Opening another project

• Creating a new project

If those work, the old project file is likely corrupted.

5. Update CapCut

Older versions may crash after abnormal shutdown.

Go to:

• Google Play Store (Android)

• Apple App Store (iPhone)

Search CapCut → Update.

6. Last Option: Reinstall

If it still freezes:

1. Uninstall CapCut

2. Restart device

3. Install again

Your cloud-saved projects may still return after login.

Tip for future:
Because power cuts can happen, try enabling auto-save and occasionally exporting drafts.

Can you tell us a little more details like:

• Are you using Android, iPhone, or PC CapCut?

• Does it freeze when opening the app or when opening a project?

We can help you fix it more precisely.