Can't Login my Capcut Pro account

Hi,

It sounds like there is a persistent problem with the QR code login process on your CapCut desktop application. Here is a breakdown of potential causes and troubleshooting steps you can try:

Possible Causes:

• Network Issues: Unstable or slow internet connection on either your desktop or mobile device can disrupt the login process.
• CapCut App/Desktop Version Mismatch: Using significantly different versions of the CapCut mobile app and desktop application might cause compatibility issues.
• Cache and Data Issues: Corrupted cache or data within the CapCut desktop application could be interfering with the login.
• Firewall/Antivirus Interference: Your firewall or antivirus software might be blocking the connection required for the QR code login.
• Server-Side Issues (Less Likely but Possible): Occasionally, there might be temporary issues on CapCut's servers.
• Outdated Drivers: Although less directly related to QR code scanning, outdated network drivers could contribute to connectivity problems.
• Operating System Issues: In rare cases, underlying issues with your operating system could be a factor.

Troubleshooting Steps:

Here's a systematic approach to try and resolve this:

1. Basic Checks:

• Restart Everything: Close both the CapCut desktop application and the mobile app completely. Restart your computer and your phone. This often resolves temporary glitches.
• Check Your Internet Connection: Ensure both your computer and phone have a stable and strong internet connection (Wi-Fi or cellular data). Try accessing other websites or apps to confirm connectivity.
• Verify Date and Time: Make sure the date and time settings are correct on both your computer and phone. Incorrect time can sometimes cause authentication issues.

2. CapCut Specific Troubleshooting:

• Clear CapCut Desktop Cache:
  • Close the CapCut desktop application.
  • Search for %localappdata% in your Windows search bar and press Enter.
  • Locate the ByteDance or CapCut folder (the name might vary slightly).
  • Inside this folder, look for a Cache or Temp folder and delete its contents.
  • Restart CapCut and try logging in again.
  • On Mac:
    • Close CapCut Desktop.
    • Open Finder, press Command + Shift + G, and go to ~/Library/Application Support/.
    • Delete the "com.lemon.capcut" folder.
    • Reinstall CapCut Desktop.
• Update CapCut Desktop: Ensure you are using the latest version of the CapCut desktop application. Check for updates within the application itself or by downloading the latest version from the official CapCut website.
• Update CapCut Mobile App: Make sure your CapCut mobile app is also updated to the latest version from your device's app store (Google Play Store or Apple App Store).
• Try a Different Login Method: See if there are alternative login methods available on the desktop application (e.g., email/password). If so, try using that as a temporary workaround to see if the issue is specifically with the QR code login.
• Reinstall CapCut Desktop: If clearing the cache doesn't work, try uninstalling the CapCut desktop application completely and then reinstalling it from the official website.

3. Network and System Checks:

• Check Firewall and Antivirus: Temporarily disable your firewall and antivirus software to see if they are blocking the connection during the QR code scan. If it works after disabling, you'll need to add CapCut as an exception in your firewall/antivirus settings. Remember to re-enable your security software afterward.
• Update Network Drivers: Ensure your network adapter drivers are up to date. You can usually do this through the Device Manager on Windows.
• Try a Different Network: If possible, try connecting both your computer and phone to a different Wi-Fi network to see if the issue is related to your current network.

4. Contact CapCut Support:

• If none of the above steps work, the issue might be on CapCut's end or a more specific problem with your account or setup. You should reach out to CapCut's official support channels. Look for a "Help" or "Support" section within the CapCut application or write an email to [email protected]. Provide them with detailed information about the issue, including the fact that it takes an extended period to log in after the QR code is scanned.

Other things to check:

• Verify Account Status on Mobile/Web:
  • Log in to your CapCut account on the mobile app or website.
  • Confirm that your Pro subscription is active and associated with the correct account.
• Utilize the 'Restore Purchase' Feature:
  • Within the desktop application, navigate to the subscription or Pro page.
  • Click on the 'Restore' option to prompt the application to recognize your existing Pro subscription.

Important Considerations:

• Patience: While troubleshooting, allow a reasonable amount of time for each step to take effect.
• Record Details: Note down any error messages you encounter and the steps you've already tried. This will be helpful if you need to contact support.

By systematically working through these steps, you should be able to identify the cause of the persistent login issue with your CapCut desktop application. Good luck!