Can't log in my Pro Account

Hi,

If your CapCut Pro account is linked to your suspended TikTok account, you may not be able to log in the usual way. But don’t worry—there are some steps you can take to regain access or continue your work:

Option 1: Try Logging in with Other Linked Methods

• If you had previously linked your CapCut account to other login methods (like Google, Facebook, Apple ID, or email), try these:
  • Open CapCut Pro.
  • On the login screen, choose “Other login methods”.
  • Try logging in using any account you may have linked before (Google, Facebook, Apple, etc.).
• If you successfully log in with one of these, your projects and Pro membership should be there.

When you try to log in to CapCut Pro, see if there are alternative login methods available, such as using a Google account, Facebook, or email. If you had linked any of these to your CapCut account previously, you might be able to use them.

Option 2: Contact CapCut Support Immediately

• Write an email to [email protected]
• "My TikTok account has been suspended, and I can no longer access my CapCut Pro account, which is essential for my work. My deadline is urgent, and I need access immediately. My CapCut username (if known) is ________."
• If you made any purchases, include proof of purchase or screenshots from your email or app store history to help them verify your account faster.

Option 3: Create a New CapCut Account (Temporary Solution)

• If support takes time to respond and you have work to do right now:
  • Create a new CapCut account using a different method (Google, Apple, or email).
  • Use the free version to continue editing while waiting for Pro access to be restored.
  • If you need Pro features immediately:
    • You can subscribe again (temporarily) with the new account, and ask CapCut Support later to transfer your old subscription or refund the second payment.

Use CapCut on a different device: If you have CapCut Pro logged in on another device (like a PC or another phone), you might still be able to use it there while you try to resolve the login issue on your primary device. You can be able to log in on the PC version using a QR code scanned from the phone's CapCut app (if you can still access it there).

Consider alternative video editors temporarily: Given your deadline, it might be wise to explore other video editing apps that you can use in the meantime. There are several free and paid alternatives available on both mobile and desktop that could help you meet your deadline.

It is crucial to contact CapCut support as soon as possible to explore all potential options for recovering your account access.