Why do you automatically renew a subscription and don’t send invoice or in app purchase to my account? And that, i was billed twice this month. I need a refund as i dont want that renewal.
Hi,
You are having CapCut Pro subscription issues, and here’s what’s likely happening and what you can do about it:
Why CapCut automatically renewed your subscription
Auto-Renewal is default: Like most subscription services, CapCut Pro (especially via App Store or Google Play) is set to auto-renew by default unless you manually cancel it before the renewal date.
No invoice/receipt visible: If you don’t see a receipt or in-app purchase history, it could be:
You’re logged into a different Apple ID/Google account than the one used for the purchase.
CapCut billed you through their website (via ByteDance) and not through the app store.
The email invoice might have gone to your spam/junk folder.
Read here about how to get the CapCut invoice.
Why you were billed twice
Multiple subscriptions: You might have two active subscriptions—one through the app store and another through CapCut’s website or a different device/account.
Double billing error: Less commonly, CapCut or the app store may have charged you twice due to a technical glitch.
How to check & cancel your subscription
On iPhone (App Store):
Go to Settings > [Your Name] > Subscriptions
Find CapCut, and see if it’s active.
Cancel it if you don’t want auto-renewal.
On Android (Google Play):
Open Play Store > Menu (☰) > Subscriptions
Look for CapCut and cancel it there.
If Purchased via CapCut Website:
Visit CapCut's official site and log in.
Go to Account Settings > Subscription, and cancel the subscription from there.
How to Get a Refund
For iPhone (App Store Purchase):
Sign in with your Apple ID.
Find the CapCut charge and request a refund. Choose a reason like “I didn’t intend to purchase” or “Accidental renewal.”
For Android (Google Play):
Go to Order History and request a refund.
For CapCut Website Subscription:
Email CapCut/ByteDance support at: [email protected]
Explain the issue, include:
Your account email/username
Screenshot of both charges
Date/time of billing
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