Hi,

You are having CapCut Pro subscription issues, and here’s what’s likely happening and what you can do about it:

Why CapCut automatically renewed your subscription

• Auto-Renewal is default: Like most subscription services, CapCut Pro (especially via App Store or Google Play) is set to auto-renew by default unless you manually cancel it before the renewal date.

• No invoice/receipt visible: If you don’t see a receipt or in-app purchase history, it could be:

  • You’re logged into a different Apple ID/Google account than the one used for the purchase.

  • CapCut billed you through their website (via ByteDance) and not through the app store.

  • The email invoice might have gone to your spam/junk folder.

Read here about how to get the CapCut invoice.

Why you were billed twice

• Multiple subscriptions: You might have two active subscriptions—one through the app store and another through CapCut’s website or a different device/account.

• Double billing error: Less commonly, CapCut or the app store may have charged you twice due to a technical glitch.

How to check & cancel your subscription

On iPhone (App Store):

1. Go to Settings > [Your Name] > Subscriptions

2. Find CapCut, and see if it’s active.

3. Cancel it if you don’t want auto-renewal.

On Android (Google Play):

1. Open Play Store > Menu (☰) > Subscriptions

2. Look for CapCut and cancel it there.

If Purchased via CapCut Website:

• Visit CapCut's official site and log in.

• Go to Account Settings > Subscription, and cancel the subscription from there.

How to Get a Refund

For iPhone (App Store Purchase):

1. Visit: https://reportaproblem.apple.com

2. Sign in with your Apple ID.

3. Find the CapCut charge and request a refund. Choose a reason like “I didn’t intend to purchase” or “Accidental renewal.”

For Android (Google Play):

1. Visit: https://play.google.com/store/account

2. Go to Order History and request a refund.

For CapCut Website Subscription:

• Email CapCut/ByteDance support at: [email protected]

• Explain the issue, include:

  • Your account email/username

  • Screenshot of both charges

  • Date/time of billing