Account Temporarily Restricted Due to Multiple Login Attempts

Hi,

To regain access to your CapCut account after it has been temporarily restricted due to repeated login attempts, follow these steps to verify your identity and restore access:

Step-by-Step Guide to Recover Your CapCut Account

1. Wait for the Temporary Lock to Expire

• Often, "temporary restrictions" due to multiple login attempts are just that – temporary. The system might automatically lift the restriction after a certain period (e.g., a few hours to 24 hours). If you're not in a hurry, waiting might be the simplest solution.

• CapCut may lock your account for 12–24 hours as a security measure.

• If this is the first restriction, wait a few hours and then try logging in again.

2. Use the Official Support Channels

If you want to manually verify ownership and regain access sooner:

Submit a Support Ticket via CapCut Help Center

1. Write an email to support: [email protected]

2. Provide details:

   • Registered email/phone number/TikTok ID.

   • Screenshot of the restriction message, if possible.

   • Mention that you are the legitimate owner and all login attempts were made by you on your own devices.

   • A clear description of the issue: "My account is temporarily restricted due to repeated login attempts from multiple devices, and I am the legitimate owner. All attempts were made by me."

   • Mention any previous payment/subscription info (if applicable) to verify identity.

   • Use a clear subject line:
     “Request to Unlock Temporarily Restricted Account (Legitimate Login Attempts)”

   • Any relevant details, such as the devices you were using (e.g., "I logged in from my iPhone and then my Windows PC").

3. Try Logging In on a Single Trusted Device

• Use the original device you used most often to access CapCut.

• Make sure:

  • You're on a stable internet connection.

  • You are not using a VPN, as this might trigger security restrictions.

  • You clear cache/data before logging in again.

4. If You Signed In With TikTok or Other Platforms

If your CapCut account is tied to your TikTok, Facebook, Google, or Apple ID:

• Make sure that account is accessible.

• Try logging in through the same platform.

• If the linked account was banned (e.g., TikTok), you’ll need to contact CapCut support directly to unlink and recover your CapCut account separately.

• If your CapCut account is linked to other services (like Google, TikTok, or Facebook), try logging in using one of those linked accounts if the primary method is restricted. This can sometimes bypass temporary restrictions on a specific login method.

5. Clear Cache and Data (Mobile/Desktop App):

• For CapCut Mobile App:

  • Go to your phone's Settings.

  • Find "Apps" or "Application Manager."

  • Locate and tap on "CapCut."

  • Select "Storage" and then "Clear Cache" and "Clear Data."

  • Important: Clearing data will log you out of the app and might delete any unsaved drafts within the app (not exported projects, but projects you were actively working on within the app). Make sure you've exported anything crucial if possible.

• For CapCut Desktop App:

  • The process might vary slightly by operating system (Windows/Mac).

  • Generally, you can try uninstalling and reinstalling the application. This will clear its local data.

  • Alternatively, look for an option to "Clear Cache" or "Reset" within the CapCut application's settings.

6. Update the CapCut Application:

• Ensure you have the latest version of the CapCut app installed on all your devices. Outdated versions can sometimes cause login issues or trigger security protocols unnecessarily.

  • Mobile: Check your device's app store (Google Play Store for Android, Apple App Store for iOS) for CapCut updates.

  • Desktop: Check for updates within the CapCut desktop application or redownload the latest version from the official CapCut website.

7. Change Your Password:

• Even though the restriction is due to multiple attempts, changing your password can sometimes "reset" the login state for your account. Look for a "Forgot Password" or "Reset Password" option on the CapCut login screen.

Important Considerations:

• Account Sharing: While you mentioned these were your devices, be aware that CapCut's terms of service generally discourage sharing accounts across multiple, geographically dispersed users, especially for Pro accounts. If the system detects suspicious login patterns (e.g., logins from vastly different locations in a short period), it might interpret it as unauthorized access even if it's you on different devices.

• VPN Usage: If you use a VPN, be mindful that connecting from different VPN server locations can also trigger security alerts due to the constantly changing IP address. If you were using a VPN, try disabling it temporarily and logging in from your actual location.

By following these steps, you should be able to identify the cause and regain access to your CapCut account.