Why hasn’t CapCut replied to my refund request?

I also couldn’t find where to cancel, but I finally managed to do it today, so I won’t get any more charges.

Hi,

The expected response time from CapCut support email is around 2–5 business days. The email whihc you have contacted [email protected] is the correct one for any cancellation or refund request.

If CapCut was bought via an external store (e.g. Apple App Store, Google Play, or a desktop payment gateway like Paddle/Stripe), refunds and cancellations will depend on that store’s refund policy rather than CapCut directly.

So the reason you might have not had a response is that they have so much backlog.

You can try the following:

1. Wait up to 5 business days for email responses.

2. Resend the email or send a follow-up politely restate your request. Sometimes support emails get missed, especially if simple or generic.

3. Include all relevant info up front: Purchase date, transaction/billing ID, proof you signed up for a trial, mention that you forgot to cancel before renewal; explain you did not intend to continue. That increases chances they process the refund without back-and-forth.

4. If you used a third-party store/payment platform: Check if the charge shows in a store (e.g. Google Play or Apple’s reports) or via a payment gateway; if yes use that store’s refund mechanism (e.g. “Report a Problem” or “Request refund”). Many past successful refunds for accidental renewal come via the store, not directly.

5. You can write on CapCut social media handles for faster attention. Also, you can use the in-app feedback which gets more visibility than simple email.
   

• Note that issuance of refund is at the discretion of the CapCut support team which is based on the policy and terms and conditions of the app.

• If you try to dispute with your bank or card issuer, you can keep that as a last resort. And doing so may burn goodwill as sometimes support becomes unresponsive once a chargeback is filed.

• Because you signed up on PC (desktop), your billing might be via a gateway like Stripe or Paddle which complicates refund/refund-request procedures and may require you to contact those payment providers (or follow instructions from the receipt email).

What you can do right now

• Wait 5 full business days from your first email. If no response by then send a polite but firmer follow-up summarizing your initial request + all relevant details.

• Meanwhile, check your bank/credit-card statement or payment-gateway receipt: confirm the transaction details (date, merchant, amount, any order/receipt ID).

• If CapCut was paid directly (not via app store), consider writing to the payment gateway (e.g. Stripe or Paddle) using the receipt ID and asking them whether they can help.

• If still unsuccessful, consider requesting a chargeback from your bank / card issuer but only after you have tried all direct avenues.