Hi,

It is surprising when your video export gets stuck right at the beginning in CapCut, even with the Pro plan. Getting stuck at 1% often points to an issue happening very early in the rendering process.

Here’s a breakdown of things you can try, starting with the simplest:

1. Basic Troubleshooting (Quick Checks):

• Restart CapCut: Completely close the CapCut app (make sure it's not just minimized) and reopen it. Try exporting again.
• Restart Your Device: Turn your phone or computer completely off and then back on. This clears temporary memory glitches that might be interfering.
• Check Storage Space: Video exporting requires significant temporary space, often much more than the final file size. Ensure your device (phone or computer) has plenty of free storage available. Go to your device's settings to check storage. Aim for several GBs free, ideally more if it's a long or high-resolution video.
• Check Internet Connection (Less Likely for Export but possible): While exporting itself is usually local, a poor connection might cause issues as CapCut needs to verify assets and your Pro status. Ensure you have a stable Wi-Fi connection.

2. Project-Specific Fixes:

• Identify Problematic Elements near the Start: Since it's freezing at 1%, the issue might be with a specific clip, effect, transition, text overlay, or audio file right at the very beginning of your timeline.
  • Test: Try temporarily deleting the first few clips or elements on your main track and see if it exports past 1%. If it does, add them back one by one, exporting after each addition, to pinpoint the culprit.
  • Replace: If you find a problematic element, try replacing it (e.g., re-import the clip, use a different effect, re-create the text).
• Simplify Export Settings: Maybe the chosen settings are too demanding right at the start.
  • Try lowering the Resolution (e.g., export at 1080p instead of 4K).
  • Try lowering the Frame Rate (e.g., 30fps instead of 60fps).
  • Try lowering the Bitrate (if CapCut offers this option easily).
  • If it exports successfully with lower settings, you know it's likely a resource or complexity issue. You can then decide if the lower quality is acceptable or if you need to further optimize the project or use a more powerful device.
• Duplicate the Project: Sometimes the project file itself can have minor corruption. In CapCut, find the option to duplicate your project. Open the duplicated version and try exporting from there.
• Avoid Deleting Source Files: Ensure that the original media files used in your project remain in their original locations during export.
• Try Exporting a Copy:
  • Tap the three dots on the project > Duplicate
  • Open the copy and export it.

3. App & Device Related Fixes:

• Update CapCut: Check your app store (Google Play Store or Apple App Store) or the CapCut website (for desktop) to ensure you have the absolute latest version installed. Updates often fix export bugs.
• Clear CapCut Cache: Corrupted cache files can cause various issues.
  • On Mobile: Go to your phone's Settings > Apps > CapCut > Storage > Clear Cache. Be careful NOT to press "Clear Data" unless you are sure your projects are backed up or saved to the cloud, as this might delete drafts.
  • On Desktop: Look for cache clearing options within CapCut's settings or manually find the cache folder (locations vary by OS, you might need to search online for "CapCut desktop cache location [your OS]").
• Close Background Apps: Ensure no other resource-intensive apps are running in the background while you try to export.
• Check Device Temperature & Power: If your device is overheating, it might throttle performance. Let it cool down. Also, ensure your device is plugged in or has a high battery level, as exporting is power-intensive.

4. More Advanced Steps:

• Export in Sections: If it's a longer video, try exporting just the first minute or two. If that works, the problem might be further down the timeline (even though it shows 1%, it might be pre-calculating something complex later on). If you can export in sections, you could stitch them together in a new, simple CapCut project.
• Reinstall CapCut: This is a last resort. Make sure your projects are backed up or saved to the cloud first if possible! Uninstall CapCut completely, restart your device, and then reinstall the app.
• On PC, disabling hardware encoding can help. In CapCut, go to Settings > Performance and uncheck "Speed up hardware encoding."

If None of the Above Work:

• Are you on PC, Mac, iOS, or Android?

• What’s the length of your video and approximate file size?

• Are you using any heavy AI features like background remover, auto-captions, etc.?

That info can help us guide you better.

• Contact CapCut Support: Since you have a Pro plan, you should have access to dedicated customer support. Write an email to [email protected] or [email protected]. When contacting, please provide details:
  • Your device model and operating system version (e.g., iPhone 14 Pro iOS 17.5, Samsung Galaxy S23 Android 14, Windows 11, MacOS Sonoma).
  • The exact version of CapCut you are using.
  • A description of the problem (stuck at 1% on export).
  • The approximate length, resolution, and frame rate of your project.
  • Mention that you are a Pro subscriber.
  • List the troubleshooting steps you've already tried.

Start with the basic steps and work your way down. Hopefully, one of these will resolve the export issue.