Unable to restore CapCut Pro subscription – new account created despite using same Apple ID

Hi,

Thanks for the clear summary. This is a known issue with CapCut, where after reinstalling the app or signing in again, a new CapCut account gets created even though the Apple ID subscription remains valid. Here's how to troubleshoot and recover your original CapCut Pro account and subscription access:

Why this happens

• CapCut's Account System: CapCut's user accounts are tied to a specific login method (e.g., Apple ID, Google, TikTok, Facebook). While you are using the same Apple ID, it's possible the new login session created a separate CapCut account. This can happen if, for example, you previously logged in with a different service (like TikTok) that was linked to the same email as your Apple ID, and this time you logged in directly with "Sign in with Apple."

• "Restore Purchase" Logic: The "Restore Purchase" function works by checking your Apple ID's purchase history and linking that to your current signed-in account in the app. If the app's internal account system has created a new profile for you, it won't have the necessary link to recognize the existing subscription. It is essentially a new user from CapCut's perspective.

• Synchronization delay: In rare cases, there can be a delay between Apple's servers and the CapCut APK servers, causing the "Restore Purchase" to fail temporarily. However, since you have tried multiple times, this is less likely to be the primary cause.

Your next steps

1. Check Your Apple ID Subscription Status:

   • Go to Settings on your iPhone.

   • Tap your name at the top.

   • Tap Subscriptions.

   • Find the CapCut subscription. Make sure it's listed as "Active." This confirms that Apple still recognizes the subscription as valid.

2. Identify Your Original CapCut Account
   • CapCut accounts are not just linked to Apple ID. When you reinstall, CapCut may create a new guest account, unless you explicitly log in using your previous login method (e.g., TikTok, Facebook, Google, or phone/email).
   • Try this:
     • Open CapCut app
     • Go to Me (bottom-right tab)
     • Tap the profile icon → Switch account
     • Try logging in using:
       • Your original sign-in method (TikTok/Google/Facebook/email/phone)
       • If unsure, check old screenshots, exports, or emails that may reveal your old CapCut username or account type.
     • Just using the same Apple ID doesn’t guarantee the same CapCut account is used.
3. Use “Restore Purchase” Correctly
   • If you’re on the right account and still don’t see Pro status:
     • Go to CapCut → Me → Settings (top-right gear icon) → Restore Purchase
     • Wait up to 30 seconds after tapping it — it sometimes takes time to sync.
   • Make sure:
     • You are logged into the original CapCut account (not a new guest account).
     • Your internet is stable during the restore attempt.

4. Contact CapCut customer Support Directly:

   • This is the most effective solution. You need to provide CapCut support with information to link your old account and your subscription.

   • How to contact them:

     • Within the CapCut app, go to your profile or settings. Look for a "Help Center," "Feedback," or "Contact Us" option.

     • Email CapCut support: [email protected]

   • Include these in your message:

     • Your Apple ID email address. This is crucial for them to verify the purchase.

     • A screenshot of your active CapCut Pro subscription from your iPhone's Subscriptions settings (the one you checked in step 1). This is your proof of purchase.

     • The email or username of your new CapCut account (the one that doesn't have Pro). This helps them identify the account they need to update.

     • A clear, concise description of the problem: "I have a valid CapCut Pro subscription through my Apple ID, but after reinstalling the app, a new account was created, and my Pro status is not recognized. I have tried 'Restore Purchase' multiple times without success."

5. Explore Different Login Methods carefully:

   • Think back to how you originally signed in. Did you use "Sign in with Apple," "Continue with TikTok," or another option?

   • Log out of the current account in CapCut.

   • Try logging in with any other method you might have used previously that is linked to the same email or phone number. For example, if you originally signed in with TikTok, try that option again. Be cautious here to avoid creating more new accounts.

Do NOT:

• Create more new accounts

• Buy another subscription

• Wait too long if this affects your ongoing work contact support ASAP.

By contacting CapCut support directly with your proof of purchase, they should be able to manually link your existing subscription to the new account you are using.