My video translation tool hasn't been working for about three days now. I work with my videos in multiple languages, no matter which language I select, the program freezes at 45% and nothing happens. No matter whether I use- a large or short file. I'm on a cruise ship and use Starlink but I have upload speeds of more than 2 megabytes, so that's probably not the problem.Does anyone have any idea what the problem is?
Hi,
Possible Causes of the 45% Freeze in CapCut’s Translation Tool
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CapCut Server/Backend Issue (Most Likely)
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Many AI features in CapCut (including translation) rely on cloud processing.
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If CapCut’s servers are experiencing issues (even partially), it could freeze during tasks like auto-translation — especially if it consistently stops at 45%.
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Temporary Data Corruption or Cache Bug
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Cached data or partial downloads/uploads could cause features like translation to hang.
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Especially if you have used it frequently before, some temporary files may interfere.
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Starlink or cruise network restrictions
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Even if your upload speed is fine, some cruise networks or Starlink configurations might throttle or restrict specific cloud services, including those used by CapCut.
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Translation might rely on ports or protocols that aren't being prioritized or supported well.
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CapCut Version Bug
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A recent update might have introduced a bug — or you are using a version that hasn't patched a known issue yet.
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Especially common if you're using CapCut Pro desktop or mobile on iOS.
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What you can do now?
1. Clear Cache & Restart App
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On Mobile: Go to CapCut settings → Clear Cache.
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On Desktop: Close CapCut, clear cache manually from the installation folder if needed.
2. Try Translation on Another Network (if possible)
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Just to rule out Starlink-specific issues, try translating a short video on a different network — even mobile tethering for a quick test.
3. Check for Updates
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Ensure both your CapCut app and OS (mobile or desktop) are fully updated.
4. Try another device
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Try running the translation from a different device using the same CapCut account. If it works elsewhere, the issue may be device-specific.
5. Reinstall CapCut
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Before doing this, backup your drafts (especially on PC).
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Uninstall, restart device, then reinstall CapCut.
6. Contact CapCut technical support
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Use the in-app feedback function:
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Go to Settings > Help > Feedback and describe the issue (mention 45% freeze, Starlink use, and device model).
- Email CapCut support
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Attach a short screen recording if possible — this helps CapCut’s support prioritize the bug.
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Try an alternative for now
While CapCut translation is down and if your work is urgent, you might temporarily use:
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YouTube’s auto-translate subtitles
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VEED.io (free tier supports multi-language subtitles)
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Descript or Subtitle Edit for advanced offline translation
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