我无法登录我的 CapCut 帐户来取消 CapCut Pro 订阅。我已经通过电子邮件联系了官方支持团队，但尚未收到解决方案。您能帮我解决这个问题吗？
If your TikTok account has been banned and you're unable to cancel your CapCut Pro subscription, here are several methods you can try based on how you originally subscribed:
1. Cancel via CapCut Web Portal
If you subscribed through CapCut’s website:
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Visit capcut.com and log in with your CapCut credentials.
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Navigate to your profile and select Subscription.
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Click on Disable auto renewal to cancel your subscription.
If you are unable to access your account due to the TikTok ban, consider using a VPN to access the site from a different region like US or UK.
2. Cancel via Mobile App Store
Depending on your device:
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iOS (Apple Devices):
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Go to Settings > [Your Name] > Subscriptions.
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Find CapCut in the list and select Cancel Subscription.
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Android (Google Play Store):
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Open the Google Play Store app.
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Tap on Menu > Subscriptions.
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Select CapCut and tap Cancel Subscription.
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If CapCut doesn't appear in your subscriptions list, it's possible that you subscribed through a different method.
3. Contact CapCut Support
If the above methods don't work, reach out directly to CapCut's support team:
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Email: [email protected] or [email protected]
Provide them with details such as your account information and the issue you're facing.
4. Seek a Refund
If you've been charged but can't cancel:
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Apple Users: Visit reportaproblem.apple.com to request a refund.
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Google Play Users: Go to play.google.com > Order History, find the CapCut transaction, and request a refund.
5. Use a VPN to Access CapCut
Access CapCut by using a VPN to connect from a region where the app isn't banned. This might allow you to log in and manage your subscription.
我已经向 CapCut 支持团队发送了多封电子邮件，并提供了我的帐户 UID、付款记录和最初链接到我的 CapCut 帐户的 TikTok ID。我也尝试了上面提到的所有方法。但是，他们都没有解决我的问题，我仍然无法取消我的 CapCut Pro 订阅。
我可以向官方团队请求帮助来帮助我手动取消订阅吗？
Hi,
Since you are in China, here are the steps to cancel the CapCut Pro subscription (especially with your TikTok account banned and CapCut support unresponsive):
1. Cancel or Block Payment via Your Payment Platform
Depending on how you originally paid:
If you paid via Alipay (支付宝):
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Open Alipay App → Search or go to “自动扣款” (Auto-Debit/Automatic Payments).
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Look for CapCut or 剪映 (Jianying) in the list.
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Select it → Tap 取消授权 (Cancel Authorization).
If you paid via WeChat Pay (微信支付):
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Open WeChat → Me (我) → Services (服务) → Wallet (钱包) → “扣费服务” (Auto-Debit Services).
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Look for CapCut / 剪映.
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Tap it and 取消服务 (Cancel service).
This will stop future renewals, even if CapCut’s app is inaccessible.
2. Directly Contact ByteDance China Support
CapCut (剪映) is a ByteDance product. In China, ByteDance has domestic support teams separate from their international ones.
Use the following contact methods:
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📧 Email: [email protected]
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☎️ ByteDance Consumer Hotline (mainland China): 400-140-2108 (Mon–Fri)
When contacting, include:
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Your UID
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TikTok ID (even if banned)
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Screenshots of payments
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Statement that you cannot log in or cancel subscription
3. File a Complaint with 12315 (Consumer Protection in China)
If ByteDance or CapCut doesn’t help:
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Visit the official 12315 platform:
https://www.12315.cn (works best on desktop) -
Or download the 12315 App (全国12315平台).
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File a complaint under the category:
App服务问题 → 自动续费取消困难(Auto-renewal cancelation difficulty)
Attach evidence (email threads, payment screenshots, UID info). Chinese regulators tend to act quickly for digital subscription abuse complaints.
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