Hi,

Don’t worry, this is a very common CapCut Pro issue and can be fixed.

Why this happens?

Even with an active 1-year plan, CapCut can show “Pro benefits expired” because of:

• Account sync issues

• Logged into the wrong account (email vs Google/Apple/TikTok)

• App cache glitch

• Store payment not restoring properly

Fixes to try in this order:

Make sure you are logged into the correct account

This is the #1 cause.

• Open CapCut → Profile

• Check how you logged in (Google / Apple ID / TikTok / email)

• Log out → log back in using the same method you used when you paid

Example:
If you paid using Google Play, logging in with Apple ID means Pro won’t show.

Restore your purchase

• Go to Profile → Pro / Subscription

• Tap Restore Purchase

• Wait a few seconds and restart the app

Check payment status in your app store

Depending on where you bought it:

Google Play

• Play Store → Profile → Payments & subscriptions → Subscriptions

• Confirm CapCut Pro is Active, not expired

Apple App Store

• Settings → Apple ID → Subscriptions

• Check CapCut Pro status

If it shows active there → the issue is on CapCut’s side means this is good news, fixable.

Update CapCut + clear cache

• Update CapCut to the latest version

• On Android:
  Settings → Apps → CapCut → Storage → Clear cache (not data)

Then reopen the app.

Contact CapCut support who will restore the access for you:

If nothing worked, do this—include proof so CapCut support can respond to you fast.

In the app

• Profile → Settings → Help & Feedback → Contact Support

Email to [email protected]

Include:

• Screenshot of payment receipt

• Date of purchase

• Subscription duration (1 year)

• The message “Pro benefits expired for 6 days”

Support team will solve this issue within 24–72 hours.

Did you buy CapCut Pro on Android (Google Play) or iPhone (App Store)?
Tell us which one and we will give you exact, click-by-click steps for your device