Speech not generating

Hi,

Thanks for sharing the screenshot we can see that you are stuck on the “Generating speech…” screen in CapCut, even though the voice (“Lucas”) has worked previously and you have a valid Pro subscription.

Here are several possible causes and solutions to try:

Common Reasons for Voice Generation Issues:

1. Temporary Software Glitch: Sometimes, CapCut can just have a momentary hiccup.

2. Internet Connectivity Issues: Even though it's generating speech, it often requires an active internet connection to access cloud-based voice models.

3. Corrupted Cache/Data: Accumulated temporary files can sometimes interfere with application functions.

4. Outdated CapCut Version: Bugs are often fixed in newer updates.

5. Server-Side Issues: Less common, but CapCut's voice generation servers might be experiencing temporary problems.

6. Specific Project Glitch: The issue might be specific to your current project.

7. Device Resources: While less likely for simple voice generation, if your device is extremely low on RAM or storage, it could cause issues.

Quick Fixes to Try First

1. Cancel and Retry:
   • Click "Cancel" on the "Generating speech..." pop-up.
   • Try generating the voice again for the same text.

2. Check Internet Connection

   • TTS (text-to-speech) generation is cloud-based in CapCut.

   • Try switching to a different network (Wi-Fi/mobile hotspot).

   • Ensure your internet connection is stable and strong. Try opening a website in your browser to confirm.
   • If you're on Wi-Fi, try restarting your router.

3. Restart CapCut

   • Fully close CapCut from Task Manager (Windows: Ctrl + Shift + Esc) and relaunch it.

4. Try a Different Voice:
   • As a diagnostic step, try generating speech using a different voice in CapCut. If other voices work, it might indicate a specific issue with the "Lucas" voice (though less likely if it was working previously).

5. Reduce Overload

   • If the video is long or has many text layers, try:

     • Splitting the video into parts and generating speech one section at a time.

     • Removing unused voices temporarily and reapplying after restarting.

6. Reduce Text Length/Split Text:
   • If you're trying to generate voice for a very long block of text, try splitting it into smaller segments and generating voice for each segment individually.

7. Test with a Different Voice

   • Try switching from “Lucas” to another voice (e.g., “Robert” or “Narration”) as a test. This can determine if the issue is voice-specific or general.

8. Re-login to CapCut

   • Sometimes Pro features can silently bug out.

   • Log out of your CapCut account, then log back in and try again.

If Still Not Working:

Clear Cache (CapCut PC)

1. Open CapCut.

2. Click the three-line menu (☰) at the top left → go to “Settings”.

3. Under “Storage”, click “Clear Cache”.

4. Restart CapCut and try voice generation again.

Advanced Suggestions

• Run CapCut as Administrator

  • Right-click CapCut → “Run as administrator” to ensure there are no permission issues.

• Check Windows Firewall or Antivirus

  • Make sure CapCut is not being blocked from accessing the internet in real-time.

If Nothing Works

Since you're a Pro subscriber, you should be able to receive dedicated supporrt from CapCut's official support via:

• In-app → “Menu (☰)” → “Help Center” → “Report a Problem”

• Or submit a ticket by writing an email to [email protected]

You can also share the following in your support message:

• Screenshot (you already have)

• Your OS version (Windows 10/11?)

• CapCut version

• Voice name (Lucas)

• Whether other voices work

• Whether the problem persists in smaller/new projects

By systematically going through these steps, you should be able to identify and hopefully resolve the issue with voice generation in CapCut.