Hello CapCut Support,
I recently used CapCut to create a video for a school project. While working on captions, I saw an option for “Free 3 more tries,” which I used. When I attempted to export my video, I realized the captions were part of CapCut Pro. Since I was running out of time to submit my project, I quickly signed up for the 7-day free trial of CapCut Pro in order to finish on time.
Now that my project is complete, I would like to cancel my subscription before it renews. However, I cannot find a “Cancel Subscription” or “Manage Auto-Renewal” button anywhere. I tried:
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Confirming I was logged into the
correct account
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Using both the desktop website and m
obile app
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Checking through the App Store and Google Play
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Testing both mobile and desktop browsers
None of these options showed me a cancel button. In my research, I found that some users reported the cancel option only appears after the first billing cycle, which concerns me because I do not want to be charged.
Could you please help me cancel my subscription immediately so that I am not billed? If I am still charged due to this issue, would I be eligible for a refund?
Thank you very much for your help.
Best regards
Hi,
Thanks for sharing the screenshots they really help clarify the situation. Based on the images we notice the below:
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In your first screenshot, we see you activated the 7-day free trial of CapCut Pro on 2025/09/20 through Apple (App Store billing).
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In your third screenshot, it shows your subscription is set to renew on 2025/09/27 for $199.99 (yearly) through Apple.
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The issue is that CapCut itself doesn’t always provide a visible “Cancel” button because subscription management is entirely handled by Apple (or Google Play, depending on where you subscribed).
That’s why you couldn’t find the cancel button inside CapCut.
How to cancel your CapCut Pro Trial with Apple ID:
Since your subscription was made via Apple, you need to cancel it directly through your Apple account before September 27, 2025:
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On iPhone/iPad:
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Open Settings → tap your Apple ID name (top of screen).
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Go to Subscriptions.
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Find CapCut Pro in the list.
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Tap Cancel Subscription or Cancel Free Trial.
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On Mac:
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Open the App Store.
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Click your account name (bottom left).
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Go to Account Settings → Subscriptions.
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Find CapCut Pro and cancel it.
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On the Web (Apple ID website):
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Visit Apple Subscriptions page.
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Sign in with your Apple ID.
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Locate CapCut Pro and select Cancel.
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Points to remember:
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You must cancel before 09/27/2025 to avoid being billed.
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If you cancel during the free trial, you will keep Pro access until the trial ends, but won’t be charged.
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If for some reason you still get billed, you can request a refund directly from Apple:
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Go to reportaproblem.apple.com
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Sign in → choose CapCut Pro → select Request a refund → state that you canceled but were still charged. Apple typically honors these if done promptly.
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Since your billing is through Apple, CapCut support cannot cancel it for you. The cancellation must happen via your Apple account.
Below is the exact process on Apple’s site to request a refund for CapCut:
How to request a refund from Apple:
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Go to Apple’s refund site:
https://reportaproblem.apple.com -
Sign in with the same Apple ID you used to subscribe to CapCut Pro.
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Once logged in, you’ll see a list of your recent purchases.
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Look for CapCut Pro (Yearly).
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Next to the CapCut Pro subscription, click Report a Problem.
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A dropdown will appear:
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Select “Request a refund.”
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Apple will then ask you to choose a reason:
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Pick either:
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“I didn’t intend to purchase this”
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or “Subscription was renewed unexpectedly”
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Enter a short message with the below details:
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Apple ID: [your Apple ID email]
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Order number: [you can copy it from your billing history, e.g., AXI7BQA…]
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Purchase type: CapCut Pro (7-day free trial → yearly plan $199.99)
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Purchase date: September 20, 2025
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Renewal date: September 27, 2025
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Payment method: Apple
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Click Submit.
What happens next
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Apple usually responds within 24–48 hours.
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If approved, your refund goes back to your Apple ID balance, bank account, or card depending on how you paid.
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You’ll get an email confirmation.
Since your trial ends on 09/27/2025, we recommend canceling it first via Settings > Apple ID > Subscriptions, then immediately submitting the refund request form (or keeping it ready in case you are charged).
If Apple is not able to resolve this issue then please write this issue to CapCut customer support team at [email protected] with the details which you have mentioned here.
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