same...have you had any luck fixing the problem?

Any fix on this? I tried re-joining as i already laid out the video but it says, "couldn't pay."

Hi,

It is a common issue when CapCut subscription doesn't sync correctly with the app. Here are several steps you can take to troubleshoot why your CapCut Pro subscription isn't registering:

1. Ensure You are Logged into the Correct Account:

   • This is the most frequent cause. Did you subscribe using your Apple ID, Google Account, TikTok account, or Facebook account? Make sure you are logged into the CapCut app using the exact same account you used to purchase the subscription. People sometimes accidentally create multiple accounts.
   • Log out of CapCut completely and log back in, carefully selecting the account associated with the Pro purchase.
   • CapCut subscriptions are linked to specific accounts. Verify that you're logged into the same account on all devices where you use CapCut.
   • If you have multiple accounts, ensure you're using the one associated with your Pro subscription.

2. Restore Purchases (Mobile App):

   • CapCut has a function to re-validate purchases. Look for this option within the CapCut app's settings or subscription management section. It's labelled "Restore Purchases". Tap this, and it should check with the App Store (iOS) or Google Play Store (Android) to confirm your active subscription.

3. Check Subscription Status Directly:

   • On iOS: Go to Settings > [Your Name] > Subscriptions. Find CapCut and verify it shows as active.
   • On Android: Open the Google Play Store app > Tap your Profile Icon > Payments & subscriptions > Subscriptions. Find CapCut and verify it's active.
   • If you subscribed via the CapCut website: Log in to your account on the CapCut website and check your subscription status there.
   • This step confirms whether the payment provider (Apple/Google/CapCut direct) recognizes your subscription as active.

4. Restart the App and Device:

   • Close the CapCut app completely (force close it).
   • Restart your phone or computer.
   • Re-open CapCut and check if Pro features are available. Sometimes a simple restart clears temporary glitches.

5. Update the CapCut App:

   • Ensure you have the latest version of CapCut installed from your app store. An outdated version might have bugs related to subscription recognition.

6. Clear App Cache:

   • On Android, you can go to Settings > Apps > CapCut > Storage > Clear Cache. (Be careful not to clear data unless you have backups). This can sometimes resolve syncing issues.
   • iOS: iOS doesn't offer a direct cache-clear option; reinstalling the app is recommended.

   • After clearing the cache or uninstalling, restart your device.​

   • Reinstall CapCut from your device's app store and log in with your subscription-associated account.

7. Contact CapCut Support:

   • If none of the above steps work, the issue might be on CapCut's end or require their specific intervention.
   • Look for "Help," or "Feedback" option within the CapCut app (in Settings or your Profile section).
   • Write an email to [email protected]
   • Explain the situation clearly: you have an active, paid Pro subscription that isn't being recognized in the app. Be ready to provide proof of purchase (a receipt email or a screenshot from your App Store/Google Play subscriptions page).

Start with steps 1 and 2, as they resolve the issue most often. If those don't work, proceed through the other steps before contacting support.