PRO functions do not work

Hi,

We are sorry to hear you are experiencing issues with your CapCut Pro subscription. This problem, where Pro features disappear despite an active subscription and the Pro icon being visible, is quite unusual. Here are some steps you can take to resolve the issue:

Troubleshooting steps

1. Verify your account login

   • Ensure you are logged into the correct account associated with your Pro subscription. It is a common issue if your subscription is linked to a different login method (e.g., TikTok instead of Facebook).

2. Re-login using QR code (Desktop version)

   • If you are using CapCut on a desktop, try logging out and then logging back in using the QR code method:

     • Open CapCut on your desktop.

     • Select the option to log in via QR code.

     • On your mobile device, open the CapCut app, go to your profile, tap the menu (three lines), and select "Scan."

     • Scan the QR code displayed on your desktop screen.

3. Check for app updates

   • Ensure that you're using the latest version of CapCut. Outdated versions may have bugs that have been fixed in newer releases.

4. Clear Cache and Restart

   • Clearing the app cache can resolve unexpected behavior:

     • On mobile: Go to your device's settings > Apps > CapCut > Storage > Clear Cache.

     • On desktop: Restart the application after clearing any temporary files.

5. Contact CapCut support

   • If the above steps don't resolve the issue, reach out to CapCut's support team:

     • Use the "Report a problem" feature within the app, providing details of your subscription order and member ID.

     • Alternatively, email CapCut at capcut.support@bytedance.com or commercepro.support@capcut.com.

Additional tips

• Subscription activation issues: If your subscription remains unactivated or fails to activate after purchase, contacting support with your subscription details is recommended.