no option to sign in by email

Hi,

Some users who have registered with an email (not Gmail/TikTok/etc.) report no visible email login option on CapCut desktop. Here's how to solve it:

• The most reliable solution to sign in to CapCut on your desktop with an email account is to use the QR code scanning method via the CapCut mobile app.

Here's a step-by-step guide:

1. Ensure you are logged into CapCut on your mobile device. If you signed up with your email on mobile and have the subscription there, make sure you are signed in to that account on your phone's CapCut app.
2. Open CapCut on your desktop.
3. Look for the "Sign In" or "Login" option. You'll see options to sign in with TikTok, Google, or Facebook. There should also be an option to "Use QR Code" or "Scan QR". Click on this.
4. A QR code will appear on your desktop screen.
5. On your CapCut mobile app, go to your profile (often by tapping "Me" or a profile icon).
6. Look for a "Scan" or "Scan QR code" option. This might be located near your profile picture or in the settings/menu.
7. Scan the QR code displayed on your desktop screen with your phone's CapCut app.
8. Confirm the login on your mobile device. The app will likely ask you to confirm that you want to log in to the desktop version.
9. Your CapCut desktop app should now automatically log in to the account you're signed into on your mobile device, including your paid subscription.

Why this method? CapCut prioritizes social media logins and uses the mobile app as a central hub for account management and authentication, especially for email-based accounts that aren't tied to Google.

Quick Fix: Reveal Email Login

On desktop, the “Sign in with Email” option often hides behind other UI elements:

1. Open CapCut desktop and click Explore (or browse any template).

2. Click on a random template, then hit the “Like” ❤️ button.

3. Now, a popup appears offering login options—you’ll see email (plus code) alongside TikTok/Google/etc. Log in using your subscribed email.

This simple trick reveals the hidden “Sign in with Email” flow.

If you continue to face issues, you might need to:

• Update both your mobile and desktop CapCut apps to the latest versions.
• Contact CapCut customer support, especially since you have a paid subscription. Support will have specific troubleshooting steps for your situation.
• Provide details like your subscription email, screenshots, and explain the desktop login issue.

After Logging In: Confirm Pro Access

Once signed in:

• Go to Profile → Manage Pro.

• You should see your active subscription and have access to Pro features.

If it's still the free version:

• Ensure you're using the exact email account used to purchase the Pro plan.

• Reinstall the desktop app, log out, then repeat the “like a template” login or QR method.

• Finally, if it persists, clear app cache/data, restart your desktop, reinstall CapCut, and try again.

Summary:

• Template + Like → reveals email login.

• Or use desktop QR login from mobile CapCut.

• Log in with the exact subscribed email and verify Pro status.

• If still failing, reinstall, clear cache, and/or contact support.

Let us know if you need help with any of these steps.