A few weeks ago I decided to try the 7 day free trial of PRO. I only used it for one video, but when I went to cancel the subscription, a glitch in the capcut program does not allow me to scroll down to the place where I can cancel. I've already been charged for a month after the 7 day free trial since I could not unsubscribe. I've tried reaching out to capcut support and they are no help. I'm about to get charged again and I'm freaking out. There's no number I can call. Help!
Hi,
We are sorry you are dealing with this. We have a few steps + workarounds that can help with CapCut subscriptions. Let us try to get this sorted before your next charge.
First: Identify how you originally subscribed
This matters a lot because cancellation/refund flow depends on this:
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Did you subscribe through Google Play (Android)?
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Through Apple’s App Store (iPhone / iPad)?
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Through CapCut’s website / directly through their account?
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Or via another platform (if applicable in your country)?
Knowing that determines where to look for the cancellation.
Here are ways to cancel depending on subscription source
These are the common where-to-go places:
| Subscription via | What to do / where to cancel |
|---|---|
| Apple App Store (iOS / iPadOS) | Go to Settings → [Your Name] → Subscriptions. Find CapCut in the list, tap it, then tap Cancel Subscription. |
| Google Play Store (Android) | Open the Play Store app → Tap your profile → Payments & subscriptions → Subscriptions → find CapCut → Cancel. |
| CapCut website / direct subscription | Log in to your CapCut account (via browser or desktop), go to Account / Subscription settings / Manage Subscription, and cancel auto-renewal. |
Workarounds if the cancel button / UI is glitching
Since you say you can’t scroll down to the cancel area, here are things you can try:
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Try another device / browser
Use a PC / laptop to log into CapCut’s website (or a browser on your phone) and see if you can cancel from there. Sometimes the app UI has bugs. -
Clear app cache / reinstall for mobile
If on Android, clearing the app cache or reinstalling the app can sometimes fix UI glitches. -
Check multiple accounts
Sometimes people accidentally subscribed using a different account (Google / Apple / CapCut) than the one they are checking. Double check which email / account is active in the subscription. -
Use the app store or payment source instead
If CapCut doesn’t let you cancel from inside its interface, you can frequently cancel via Apple/Google directly. That immediately stops future charges (though you may still have access until the end of the billing period).
Refund
CapCut’s Terms do have policies around cancellation and refunds:
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If you cancel before the renewal period, you shouldn’t get charged for the next cycle.
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For refunds, if the trial converted to paid subscription because of a failure to cancel, you can try contacting CapCut support (or the relevant store support, e.g. Apple / Google) and ask for a refund citing that you couldn’t access the cancel interface due to a bug.
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CapCut’s Terms say: “you may, with or without reason, cancel your subscription … and if within 14 calendar days … provided that you do not have any usage …” — though whether that applies depends on your region / how much you used it.
If nothing else works then escalate
If the usual routes fail, here are escalation steps:
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Take screenshots showing that you cannot scroll / cannot find the cancel button.
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Email CapCut support again ([email protected]), with those screenshots, asking explicitly for cancellation + refund of the most recent charge (or charges) because of the UI bug.
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Also contact the platform that processed payment (Apple / Google / bank / credit card) and ask if they can stop future payments or refund, explaining the glitch.
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In many regions, you can dispute unauthorized / unwanted charges via your bank or credit card company.
If you tell us which device and which platform you used (iOS / Android / Web) and country, we can give you step-by-step instructions tailored to your setup that works.
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