Getting Error in TTS against Pro Plan

Hi,

Thanks for sharing the screenshot that helps a lot.

The error you are seeing in CapCut’s Text-to-Speech (TTS) (“Couldn’t generate. Try again later”) can happen even on a Pro plan. Since you mentioned it was working fine earlier, here are the main causes and fixes you can try:

Possible causes for this kind of error:

1. Temporary server issue – CapCut’s TTS runs online, so if CapCut servers are overloaded or under maintenance, it won’t generate.

2. Account / subscription sync issue – Sometimes the Pro benefits don’t sync properly after a renewal, free trial, or upgrade.

3. Region restrictions – Certain voices (especially celebrity/AI voices) are limited in specific regions and may fail if you try to use it outside these regions.

4. Browser / app cache issue – On CapCut Web, cached data can block TTS from loading correctly.

5. Too many requests – Rapidly generating multiple TTS voices can trigger temporary rate limits.

TTS errors are more common on the web version than in the desktop or mobile apps because it relies entirely on CapCut’s online servers. Since you are on CapCut Pro Web, here is what you should try step by step:

1. Refresh Pro status

   • Log out of CapCut Web.

   • Log back in and confirm the Pro badge still appears on your account.

   • Sometimes Pro doesn’t sync immediately after starting the free trial or subscription.

2. Clear browser cache / cookies

   • Press Ctrl+Shift+Delete → Clear cached data and cookies for CapCut’s site.

   • Or open an Incognito/Private tab and log into CapCut Web again.

   • This often fixes stuck TTS functions.

3. Switch browser

   • If you are on Chrome, try Edge, Firefox, or Safari.

   • Some users have noticed that TTS failing only in one browser.

4. Check your network / VPN

   • If you are using a VPN, disable it. Some CapCut voices are geo-restricted and won’t generate if your IP is routed elsewhere.

   • If not on VPN, try a mobile hotspot or another Wi-Fi to rule out ISP restrictions.

   • Try connecting through various countries via VPN to see if it connects from specific geography.

5. Try a different voice

   • Some “Trending” or celebrity-style voices are unstable.

   • Test with a basic English voice like Amelia or Scarlett first.

   • If that works, the issue is with the specific voice server.

6. Update browser

   • Make sure Chrome/Edge/Firefox is updated. Outdated browsers sometimes break CapCut Web features.

7. Wait and retry later

   • When TTS fails even on Pro accounts across multiple browsers, it’s usually a CapCut server outage. These are temporary and often fixed within a few hours.

If nothing works:

Since you are paying for Pro, we recommend reporting it directly:

• Go to Profile → Settings → Help → Report a Problem in CapCut Web.

• Or send an email to [email protected]

• Attach your screenshot and mention that TTS worked before but is failing on Pro.

CapCut Support usually re-syncs your Pro access or confirms if there’s a server issue.