Hi everyone, a few days ago I almost finished my video project. I created several shots using the Image-to-Video AI model built into CapCut. But now, after a couple of days, when I open the project, the shots that were always available suddenly won’t load anymore, and I’m getting the error shown in the screenshot.
Has anyone experienced this issue?
Hi,
This issue has been reported by our other users also and unfortunately it usually isn’t a mistake on your side and is known CapCut issue.
Why your Image-to-Video shots suddenly won’t load
AI effects are cloud-based and not saved locally
CapCut’s Image-to-Video AI does not fully render and store the result in your project file.
Instead:
The AI result is generated on CapCut’s servers
Your project keeps a reference to that cloud asset
If that cloud asset is removed or expires, the clip will no longer load.
This often happens after a few days.
CapCut removed or updated the AI model
CapCut frequently:
Retires AI effects
Updates models
Limits access to free users
If the exact AI model/version you used is no longer available, old clips can break.
This is very common with:
Image-to-Video
AI Motion
Experimental effects
Account / login mismatch
If you are:
Logged out
Logged in with a different account
Switched devices (desktop ↔ mobile)
CapCut may not be able to re-fetch the AI asset.
Region or license change
Some AI effects are:
Region-locked
Temporarily disabled
Moved behind CapCut Pro
If your region or plan status changed, the effect may stop loading.
What you should try in this order:
1. Make sure you’re logged into the same CapCut account
Check email/login method
Restart CapCut after logging in
2. Go online + wait
Make sure CapCut has internet access
Open the project and wait several minutes
Some AI clips re-download slowly
3. Update CapCut or try the previous version if possible
New versions sometimes restore compatibility
On desktop, reinstalling can help (projects are usually safe)
4. Duplicate the project
Sometimes the original project cache is corrupted.
Right-click project → Duplicate
Open the copy
If the AI model was removed from CapCut’s servers, then:
The shots cannot be recovered
Even CapCut support team cannot restore them
This is why many editors:
Export AI clips immediately after generation
Replace them with rendered video files
How to protect yourself next time
For any AI-generated clip in CapCut:
Generate the AI clip
Export it as a video
Re-import the exported video
Replace the AI effect clip in the timeline
That way, it’s permanent.
Can you answer these below questions
Are you using:
CapCut Desktop (Windows/Mac) or
CapCut Mobile, and
Free or CapCut Pro?
- Can you share the screenshot of the error (it was mentioned in your post but there is no screenshot)
If you can provide these information we can help you debug further.
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