Hi,

We are sorry to hear about you paying $100 and then being locked out from the account. We will guide you to fix this or get a refund from CapCut.

CapCut accounts can break or fail to authenticate when:

• The subscription was created with a different login method (Google / Apple ID / TikTok / email)

• CapCut auth servers are having an issue

• The account is flagged or partially created after payment

This is generally not intentional scamming, but you can seek a refund if CapCut can’t provide access to your PRO account.

Identify how you paid initially

Your refund path depends entirely on where the payment was processed.

A) Paid on iPhone / iPad

If the charge appears on your Apple receipt:

• Go to reportaproblem.apple.com

• Sign in

• Select the CapCut charge

• Choose “App doesn’t work as expected”

• Request a refund

• Apple refunds are approved within 24–48 hours

B) Paid on Android

If it shows in Google Play:

• Open play.google.com/store/account

• Payments → Subscriptions

• Find CapCut → Request a refund

C) Paid on CapCut’s website (credit/debit card)

This one is slower but still fixable.

You will need to contact CapCut support directly:

• In-app: Settings → Help → Feedback

• Or write an email to [email protected]

Mention that: I paid $100 for an annual subscription but cannot log in on any platform. The service is unusable. Therefore, I am requesting a full refund.

Step 2: Before contacting support try the below things

We have seen on our forums that many people get stuck because they are using the wrong login method.

Ask yourself the below questions:

• Did I tap “Continue with Apple”?

• Google?

• TikTok?

• Email/password?

• Even if the email is the same, these are separate accounts.

Try:

• Logging in with each provider

• Turning off VPN

• Trying a different network (Wi-Fi vs mobile data)

If it still says “Couldn’t sign you in, try again later” on all devices, that increases the chance for your refund case.

Step 3: Take sufficient precautions

• Screenshot:

  • The error message

  • The payment receipt

• If paid by card → Contact your bank and say: “I paid for a digital service that is completely inaccessible.”

• Banks generally side with users when the service is unusable.

Do not worry because charging for a subscription that you cannot access on any platform is a valid refund scenario.

So therefore, try out the steps we have provided above and hopefully either you will get your PRO account back or get a refund for the service which you cannot use.

Same thing happened to me! Have yet to get it resolved. They really just took my money and logged me out.