Hi,

It is very surprising to know that you paid, you can see the active Pro subscription in your profile, yet CapCut still behaves as if you are not subscribed. The “Something went wrong. Transaction is processing” message also suggests the app (or the app store) is stuck in a billing-validation loop.

Below is a clear explanation of what is likely happening and the exact steps you can take to fix it.

Why your subscription did not Auto-Renew & why the price increased?

Several things can cause a CapCut Pro subscription to stop auto-renewing:

1. The payment method failed during renewal

Even if your card worked before, payment failures happen due to:

• Card expiry

• Insufficient funds

• Bank blocking auto-renewals

• App Store / Google Play payment errors

When a renewal fails, the subscription ends and the price later reverts to the current market price, which can be higher.

2. CapCut has changed its pricing globally

CapCut increased Pro pricing in many regions in 2023, 2024 and 2025. You did not do anything wrong as your plan simply renewed at the new regional rate.

Why CapCut Pro is not activating even though you paid?

This is a known issue: CapCut sometimes fails to sync the subscription purchased via Google Play / App Store.

Generally caused by:

• CapCut account not linked to the same app store account

• CapCut servers failing to verify the purchase

• Pending transaction stuck in the store

• App cache corruption

Fixes which you can attempt now:

Restore purchases manually

This generally works most of the times:

On mobile

1. Open CapCut

2. Go to Profile → Settings

3. Tap “Restore purchase” or “Restore subscription”

If it works, you should see Pro features immediately.

Make sure you signed into the correct account

CapCut ties subscriptions to the app store account, not only the CapCut profile:

Check:

• Are you logged into the same Google Play / Apple ID you used two years ago?

• Are you logged into the same CapCut account (TikTok / Google / Apple / Facebook)?

If not, log out and re-login with the correct credentials.

Force-sync with the app store

iPhone / iPad:

1. Go to Settings → Apple ID → Subscriptions

2. Confirm CapCut Pro is listed as active

3. Open CapCut again and wait 1–2 minutes

Android:

1. Open Google Play → Payments & subscriptions → Subscriptions

2. Confirm CapCut Pro is active

3. Restart device and open CapCut again

Clear CapCut cache (don’t delete the app again)

Android:

Settings → Apps → CapCut → Storage → Clear cache

iPhone:

Offloading the app helps:
Settings → General → iPhone Storage → CapCut → Offload App
Then reinstall (your projects stay safe).

Check if the transaction is stuck

Both Apple and Google sometimes show purchases as:

• Pending

• Processing

• Awaiting approval

If your store shows “pending”, CapCut will not activate Pro until the payment fully clears.

Contact CapCut directly if the payment went through but features are locked

Use official support: [email protected]

Attach:

• Screenshot from App Store / Google Play showing the active subscription

• Screenshot from CapCut where it asks you to buy Pro again

CapCut support can manually activate it on their side.

What to do right now

Since you urgently needed to finish a project, try these quick fixes first:

1. Restore purchase in CapCut

2. Verify same app store account

3. Verify the purchase shows as active in your app store

4. Clear cache / relaunch CapCut

5. Wait 5–30 minutes (processing delays are very common)

In 70–80% of cases, the subscription unlocks after one of these steps.

If you can answer the below questions we can guide you further:

1. Are you on iPhone or Android?
2. Do you see the Pro subscription as active in App Store / Google Play?