CapCut Pro Subscription Not Working

Hi,

You are having a CapCut Pro subscription issue where your annual plan (paid in October 2024) has stopped working prematurely, even though it should be active until October 2025. Since you’re using the same account, the subscription should still be valid.

Here's what you can do to fix this issue:

1. Verify Your Purchase and Account:

• Check your payment receipt: Locate the receipt for your October 2024 CapCut Pro purchase. This will be from Google Play (if you're on Android) or Apple ID (if you're on iOS). Confirm the purchase date, the duration (one year), and the account used.

• Confirm the account: Make absolutely sure you are logged into CapCut with the exact same account that was used to purchase the subscription. Sometimes people have multiple email addresses or linked accounts (like TikTok) and accidentally log in with the wrong one. This is a very common reason for subscription issues.

• Check Subscription Status
  • If you purchased through Google Play or the Apple App Store:
    • Go to Google Play > Payments & Subscriptions > Subscriptions
    • Or iPhone > Settings > Apple ID > Subscriptions
  • Verify that the CapCut Pro subscription is listed as active and renewing in October 2025
• If you purchased through the CapCut desktop version (PC/Mac):
  • Visit CapCut Web Subscription Page (log in with your CapCut account).
  • See if the subscription appears active.

Ensure you are Logged Into the Correct CapCut Account

CapCut doesn't always show the email or user ID directly in the desktop app.

To confirm:

1. Open CapCut on PC or mobile.

2. Go to Settings > Account Info or tap your profile icon.

3. Make sure you are logged in with the same email or method (Google, TikTok, Apple) used to buy Pro.

2. Try These In-App Solutions:

• Restore Purchase:

  1. Open the CapCut app.

  2. Go to your profile (an icon in the corner, like a person or your avatar).

  3. Go to CapCut > Settings > Restore Purchases

  4. Use the option "Restore Purchase" or "Restore Subscription." Tap this. This tells the app to check with the app store (Google Play/Apple App Store) to re-verify your purchase.

  5. This reactivates your plan if there was a sync issue.

• Clear Cache (Mobile App):

  1. Go to your CapCut profile.

  2. Look for "Settings" or a similar option.

  3. Find "Clear Cache" and tap it. This can resolve minor data glitches.

• Sign Out and Sign Back In: Completely sign out of your CapCut account within the app, then sign back in using the correct credentials.

• Restart the App/Device: Close CapCut completely and reopen it. If that doesn't work, try restarting your phone or computer.

• Reinstall the App: As a last resort, you can try uninstalling and reinstalling CapCut. However, be cautious with this! While CapCut generally saves projects in the cloud, it's always a good idea to back up any critical projects locally if possible before uninstalling, just in case.

• Try logging in from another device (mobile or desktop)

3. Check for Updates:

• Ensure your CapCut app is updated to the latest version.

• Check for any pending operating system updates on your device (Android, iOS, Windows, macOS), as sometimes these can interfere with app functionality or subscription synchronization.

4. Contact CapCut Support:

If none of the above steps work, you'll need to reach out directly to CapCut customer support. They can access your subscription details and help troubleshoot the issue further.

• Email: [email protected].

• In-App Support: Use the "Help" or "Feedback" option within the CapCut app's settings.

• Provide Details: When you contact CapCut, be sure to include:

  • The email address/account associated with your CapCut Pro subscription.

  • The date of purchase (October 2024).

  • The duration of the subscription (one year).

  • Proof of purchase (screenshots of your receipt from Google Play/Apple ID).

  • A clear description of the problem (Pro features stopped working, app prompts to upgrade, etc.).

  • The device you are using (phone model, operating system version).

Many users have reported similar issues with CapCut Pro subscriptions not being recognized, so it's a known problem. Persistence with troubleshooting and contacting support is key.