Hi,

This is a frustrating issue, but it is a common problem with CapCut Pro and other subscription-based apps. Here's how you can fix it and regain access to the Pro features without losing your work:

Step-by-Step Fix for CapCut Pro Not Recognizing Active Subscription

• Restore Purchase:
  • CapCut sometimes fails to sync your subscription properly. Use the built-in "Restore Purchase" option:
    • Open CapCut.
    • Tap your Profile icon (bottom right).
    • Tap Settings (⚙️ icon).
    • Tap Restore Purchases.
    • Wait a few seconds for the app to validate your subscription.
    • This usually fixes the issue without needing to repurchase or reinstall.
• Make Sure You're Logged into the Right Account
  • Check that you're signed into the same Apple ID (on iPhone) or Google Play account (on Android) that you used to buy the subscription.
  • Also check that you're logged into the correct CapCut account (especially if you signed in with TikTok or email).
• Check Your App Store Subscription Status
  • To confirm that your CapCut Pro subscription is active:
    • iPhone
      • Settings → Your Name → Subscriptions → CapCut
    • Android
      • Google Play Store → Profile → Payments & Subscriptions → Subscriptions
  • Make sure it says “Active.”
• Update or Reinstall CapCut
  • If the above didn’t work:
    • Update CapCut to the latest version from the App Store/Play Store.
    • If that fails, reinstall the app (your projects are stored in iCloud/Google Drive or locally and usually remain safe—but back them up first).
  • Before reinstalling, export your project as a draft or save your project file if you can.
• Contact CapCut Support (if all else fails)
  • Open CapCut → Profile → Settings → Help Center or Feedback.
  • Explain the problem and include a screenshot of your subscription status from the App Store or Google Play.
  • They usually respond within 24–48 hours.

Let us know what device you are using (iPhone, Android, or PC), and we can help you more precisely for your situation.