Hi,

This problem happens in CapCut where Pro account disappears after logout, especially on desktop, and logging back in with Apple ID / email / TikTok creates a new non-Pro account instead of restoring the original .

Why your CapCut Pro account “disappeared”

This usually happens because:

• CapCut created multiple hidden account IDs depending on login method

• Desktop app logs you out and fails to re-sync subscription

• App version is outdated and doesn’t recognize Pro status

• Subscription is tied to a different login provider than expected (Apple vs email vs TikTok)

• CapCut server sync bug (very common)

Fixes to restore Pro

Update CapCut Desktop

Best method to restore Pro is to update to the latest version:

• Open CapCut → Settings → Version → Update

• Restart CapCut after updating. Latest version is 7.9.0
  

Log in using QR Code from Mobile

If your phone still shows Pro:

• Open CapCut on phone

• Desktop → Sign in → Scan QR Code

• This forces account sync

Try Restore Purchase option on your Mobile

CapCut → Profile → Settings → Restore Purchase
Useful if subscription was bought via Apple / Google Play

Make sure you are using the original login type

If you paid using:

• Apple ID → Must log in with Apple

• Google → Must log in with Google

• TikTok → Must log in with TikTok

Using email instead may create a new empty account

Clear cache / reinstall

Do not uninstall directly as it can break ID sync.

Mobile:

• Clear cache → reopen CapCut

Desktop:

• Update → Restart → Re-login

If nothing works: Contact CapCut Support

Send proof of payment:

• Receipt

• Last 4 digits of card / PayPal

• Approx purchase date

• CapCut ID

Email:

Support can be slow or unreliable, but it is the official route.

Can you log in using CapCut User ID?

Unfortunately: NO.
CapCut does not allow login using only User ID — only via email/social login.
This is a known limitation and a major issue with CapCut accounts.

How to stop auto-renew?

If you subscribed via Apple

Settings → Apple ID → Subscriptions → CapCut → Cancel

If via Google Play

Play Store → Payments → Subscriptions → CapCut → Cancel

If via Desktop / Card / PayPal

Log into CapCut web → Billing → Cancel
OR cancel via your bank / PayPal dashboard

If you can’t recover the account

Below options are generally what users do:

• Cancel card to stop charges

• Subscribe again with a new email

• Keep receipts to prevent double billing

Can you share more details to help you maximize the chance of restoring it without repaying.

1. Did you buy Pro on mobile or desktop?

2. Which payment method? (Apple / Google / PayPal / Card)

3. Does any device still show Pro?