I was double-charged for CapCut this month. I switched to a yearly plan on Jan 1st, but the system billed me for the old monthly plan today as well. This pushed my renewal date out by a month instead of keeping it at Jan 2027. I had to unsubscribe from my yearly plan just to access the settings to stop the monthly billing cycle.
Hi,
Being double-charged and having your renewal date altered is a very challenging issue. This looks like a subscription state conflict where the monthly plan wasn’t properly canceled when the yearly plan activated.
What would have happened in your case
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Your monthly plan remained active after upgrading to a yearly plan on Jan 1.
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The system then:
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Charged the monthly fee again
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Shifted your renewal date forward instead of keeping Jan 2027
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You were forced to unsubscribe from the yearly plan just to access billing controls which is a UX/billing bug on CapCut side, not user error.
What to do now
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Do not re-subscribe yet as this avoids further date corruption.
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Gather:
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Receipt for yearly plan (Jan 1)
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Receipt for monthly charge (today)
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Screenshot showing the incorrect renewal date
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Contact CapCut support and request:
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Refund of the monthly charge
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Restoration of your yearly plan
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Correction of the renewal date to Jan 2027
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Confirmation that monthly billing is permanently canceled
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Once you receive communication from CapCut support:
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Emphasize duplicate billing after upgrade which qualifies for an automatic refund for the extra amount charged.
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If you subscribed via Apple App Store or Google Play, you may also be eligible to request a refund there but only after CapCut support confirms the fix to avoid further confusion.
Can you provide further details so that we can assist you further:
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Are you using CapCut iOS / Android / Desktop?
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Where you subscribed (App Store, Google Play, website)
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