Banned Account due to age problem

Hi,

If your CapCut Pro account was banned or restricted due to an age-related issue (e.g. your younger brother entered a birthdate under the minimum age requirement), here's what you can do to try and recover it:

Steps to Fix Age Restriction / Banned CapCut Account

1. Submit an Appeal via the CapCut App

• Open the CapCut app.

• When you try to log into your banned CapCut account, you should see a notification about the ban and an option to "Log in and submit an appeal".
• Click on this option to initiate the appeal process.
• Clearly explain the situation: State that your younger brother accidentally entered his birth date, which led to the age restriction. Emphasize that it was an accident and that you, the actual account holder, meet the age requirements.
• Provide proof of your age: CapCut (similar to TikTok, which is owned by the same company, ByteDance) requires age verification during appeals. Be prepared to provide:
  • A photo of your government-issued ID.
  • A selfie of you holding your ID and a piece of paper with a unique code provided by CapCut during the appeal process.
  • For users between 13 and 17, there is an option for a parent/guardian to confirm your age (e.g., credit card verification or a photo with a parent/guardian).

• Mention in your message:

  "My account was accidentally flagged due to incorrect age input by my younger brother. I am above the minimum age requirement and would like to restore access. Please review my account."

2. Contact CapCut Customer Support Directly

If you can't find the appeal option when logging in, or if your appeal is rejected, then contact CapCut's customer support team directly as below.

• Write an email to [email protected]

• Enter the below details in your email:

  • Email linked to the banned account

  • Detailed explanation of what happened

  • Request to verify your actual age and unlock the account

3. Provide Proof of Age

CapCut might request a government-issued ID or another way to confirm your age. If it's a verified support request, you can upload a blurred or redacted version showing:

• Your name

• Your birthdate

• The document issuer (like a passport or ID card)

• Hide sensitive data like ID number or address

4. Wait for Review (24–72 hours)

CapCut support usually responds within a few business days. Check your email (and spam folder) for updates.

Important Notes:

• Be patient: The appeal process can take some time.
• Be honest: Provide accurate information and explain the situation truthfully. Misrepresenting facts can further complicate the unbanning process.
• Check CapCut's official terms: Review CapCut's Terms of Service and Community Guidelines regarding age restrictions to understand the policies thoroughly.
• Data Download: If your account is going to be deleted, some platforms (like TikTok, which has similar policies) offer a limited time (e.g., 23-180 days depending on your region) to download your data before permanent deletion. Check if CapCut offers this option if your appeal is unsuccessful.

It is crucial to go through the official appeal process and directly communicate with CapCut support to resolve this issue.

Tips to Avoid This in Future

• Always log out when someone else uses your account.

• Use Family Sharing or separate devices for younger users if available.

• Enable 2-step verification on your login (Google/Facebook/etc.).